KINGSTON Reviews | Read Customer Reviews of kingstonbrass.com

KINGSTONReviews of kingstonbrass.com

3.9334 reviews
Tools & Equipment
12775 RESERVOIR ST., Chino, California

Call Directions Website

KINGSTON

About KINGSTON

At KINGSTON, we believe every home deserves timeless design, dependable quality, and exceptional service. For more than 20 years, we’ve built our reputation as a trusted leader in kitchen and bath fixtures, serving homeowners, designers, and trade professionals across the United States and beyond.Founded in 1998, Kingston Brass has grown from a single product line into a complete home solutions brand with thousands of SKUs across faucets, sinks, tubs, lighting, and accessories. Our collections span traditional, transitional, and modern styles, offering premium finishes like matte black, brushed brass, and polished nickel. Each piece is crafted to deliver both beauty and performance, backed by rigorous quality standards and a dedication to long-lasting durability.We’re more than just a product company, we are a partner. Our Kingston Trade Program supports interior designers, contractors, and plumbers with exclusive pricing, dedicated account consultants, and resources tailored to professional needs. This commitment to the trade community has made Kingston a go-to choice for both residential and commercial projects.Customers choose Kingston because we combine luxury design with accessible pricing, responsive support, and reliable warranties. Whether you are updating a single bathroom or building an entire home, you can trust Kingston to deliver on our promise: exceptional design, uncompromised quality, and service that puts you first.

KINGSTON (kingstonbrass.com) has 334 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.

Also known as: kingstonbrass.com
Website: kingstonbrass.com
Category: Tools & Equipment
Location: Chino, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 40% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Tools & Equipment, California

KINGSTON reviews

334 approved reviews, newest moderated first

Darrell
Aug 9, 2026
I ordered a one hole kitchen faucet, not so.
I ordered a one hole kitchen faucet. When I went to install it I discovered you had to use a plate. That was ok except for you still need 3 holes to secure the plate under the sink. Well I was going to try and drill the two side holes in the granite. The description should not say 1 hole faucet.
Response from KINGSTONAug 12, 2026
Hi Darrell, Thank you for bringing this to our attention, and we sincerely apologize for any confusion caused by the product description. Our Technical Support team reviewed the KS888SN and confirmed that no additional holes are required for installation. While some customers may choose to drill additional holes to further secure the deck plate, this is optional and not necessary for a standard installation. We truly appreciate your feedback and apologize again for any inconvenience or concern this may have caused. If you have any further questions or need additional assistance, please feel free to reach out to our Support Manager, Javier, at [email protected] Thank you again for your time and support. Kingston Customer Experience Team
Report
Tyler
Aug 9, 2026
The faucet I bought had a…leak
The faucet I bought had a manufacturer’s defect and was leaking. After hours of troubleshooting where my leak was coming from I finally discovered it was from my brand new faucet, which I then had to fix
Response from KINGSTONAug 24, 2026
Hi Tyler, We’re sorry again for the issue with your faucet. Our team has reached out to offer a replacement or refund. If you have any further questions or need assistance, please don’t hesitate to reach out to our Support Manager, Javier, at [email protected]. Kingston Customer Experience Team
Report
Allison
Aug 8, 2026
both sinks i ordered had missing pieces
both sinks i ordered had missing pieces
Response from KINGSTONAug 24, 2026
Hi Allison, We’re sorry to hear that your sinks arrived with missing pieces. Our team has reached out and would be happy to help get this resolved. If you still need assistance, please feel free to reach out to our Support Manager, Javier, at [email protected]. Kingston Customer Experience Team
Report
Jerry
Aug 7, 2026
You guys are the best,thoughtful
You guys are the best,thoughtful , Caring and your communication is superb
Response from KINGSTONAug 7, 2026
Hi Jerry, we truly appreciate your kind words and are glad you had a great experience with our team!
Report
WAPITI
Aug 5, 2026
there is no words how great the service…
there is no words how great the service is here at Kingston Brass :):) I have been with Kingston Brass !! for years! & will never be with out them in my house!& the people there have love & care for us! & even send the right parts!my Amber was spot on & knows her stuff. so if you want the place that cares for you ! your at it!& my house love them to! :) alisa from wyoming PS if you live with hard well water buy here!
Response from KINGSTONAug 7, 2026
Thank you so much for your kind words and for being part of the Kingston family for so many years! We’re thrilled to hear that our support team has been able to assist you whenever you’ve needed us. We truly appreciate your continued support and loyalty!
Report
Sara M.
Aug 5, 2026
Non responsive to customer service…
Non responsive to customer service enquiry.
Response from KINGSTONAug 12, 2026
Hi Sara, Thank you for sharing your feedback with us. We take customer reviews very seriously, and your concerns have been escalated internally. A representative has reached out to you directly to discuss the matter. If you have any additional questions or concerns, please don’t hesitate to contact us at [email protected]. Thank you again for your time and support. Kingston Customer Experience Team
Report
Brian
Aug 4, 2026
Great products
Great products, fast shipping
Response from KINGSTONAug 4, 2026
Thank you for the 5-star review!
Report
Marie
Aug 4, 2026
Quality product, prompt delivery
Good website, prompt delivery, quality product! Very satisfied with my purchase.
Response from KINGSTONAug 4, 2026
We're glad you had a great experience and appreciate your support.
Report