KingSizeReviews of kingsizedirect.com

I have been trying for 10 hrs to get a tracking number. I am told they are working on an upgrade and we all know this is a lie. They are having major computer problems ,when I ask Ann to speak to she told me there was NO supervisor is not there and when I told her there had to be supervisor there ,then I was told they were not aviliable. Then I was told by Ann that they would call back when the computer are back up. Please I would love to be able to talk with a someone beside a order placer. Thanks Mrs Bill Roe

Would do 0 stars if possible. I have used King sized since I was 16 I'M 28 now will never buy from them again. I Bought tanktops in September and they have been charging me 16.95 for the past 5 months and won't refund it , it's a quote on quote rewards program 🙃 idk what the rewards program is that they charge me 17 $ for nothing in return constantly without telling me .... a disabled autistic ADHD depressed man with crippling anxiety and PTSD.... also I didn't get the free shipping ect they said they sent an email.... they send 7 emails or more a day by the way to you ........

Buyers Beware! The company is Horrific. I ordered two pairs of shoes that showed in stock, after which I receive an email that one pair may ship sometime in March,are you Kidding me!? I immediately cancel the order Requesting to cancel such & credit me. I receive NO reply. What Reputable Company does that? Behold I receive my order January 27th and one pair was just thrown in the box lose & the other pair right shoe is Bigger than the other. The one thing they're good at sending me emails two to three times a day. To be blunt,this Co. SUCKS & will Never make a Purchase nor Ever recommend! You got me once & in my book that's once to many. They don't give two Shits about the consumer. Big Fat Zero Company.....

We bought 2 robes, and they both ripped within 1 week. This is a trash-quality clothing store. This is the type of clothing store where you lose money by buying low-quality cloth. buy at your own risk

I will never order from King Size again. I placed an order and emailed and called customer service to cancel the order within hours of placing it. They contacted me a day later stating that the order was processed and could not be cancelled. HORRIBLE SLOW CUSTOMER SERVICE!!

Order 3 items from website paid for shipping . have to be delivered in 4 days. Now is already 10 days customer service Angela S. said SO SORRY . If you order something and your item is very late don't expect anything accept SO SORRY !!!

Thieves! Ordered 3 pair of pants 36x38. One of the pairs Kingsize sent was 54x36 an obvious Kingsize error. Upon returning the wrong pair Kingsize charged me the shipping fee for the return, the hemming cost for the returned pants, the hemming cost for the replacement pants and the shipping charge to send me the correct pants. Kingsize error cost me nearly 3x the price for the pants. Last order they will get from me.

I placed an order with KingSize on 12/14/25 and was charged $158.36. On 12/18/25, I received an email stating my order had shipped. The email listed DHL as the carrier, but the tracking number provided was actually a USPS tracking number. After investigating, USPS confirmed that the tracking number was created on 12/17/25, but they never received the package from KingSize — only a shipping label was generated. As of 1/13/26, I still had not received my order, and USPS was still waiting on KingSize to tender the shipment. I contacted customer service multiple times. One representative incorrectly told me to contact DHL. Emails to KingSize customer service bounced back as undeliverable, and their website contact form repeatedly errored out, making it nearly impossible to communicate in writing. When I asked for updated tracking or a refund, I was told I had to wait 20 days from the “shipping” date, despite the fact that the package was never given to the carrier. They also refused to provide anything in writing. After exhausting all contact options and receiving no proof the order was ever shipped, I had to dispute the charge with my bank, which refunded me for merchandise not received. Incorrect shipping information, poor communication, and lack of accountability made this a very frustrating experience. I would not recommend ordering from KingSize based on this experience.