KingSizeReviews of kingsizedirect.com

tried an order, didn't accept payment method and still charged me and held the charge for 72 hours. Dishonest business.

Worst company that I have dealt with! I ordered on November 21 it now December 28 and I have not received my full order! The company keeps charging my credit card for an order that I have not received! Please go out of business if this is the way that you are going to do business

Just a rude site. You are given a timer while shopping to Check out. Even if you sign up you cannot save items in your cart. Customer service is equally rude so I spend my money else where. Non- appreciative experience as a customer.

They take forever to ship. I ordered a pair of socks 8 days ago and my order is still under 'processing'.

I ordered a pajama set on November 21, 2024 and as of December 21, 2024 I still have not received it. When I contacted them three times and was told each time it was back in stock and preparing to ship. I ask to get a refund and cancel my order and was told I couldn’t. I had to wait until I received it then I could send it back for a refund. I will never order from kingsize direct again.

I ordered an E-gift certificate for a friend in June. Friend said it never showed up in his email. About 3 days later I got notified there was a “problem” and I needed to call; apparently gift certificate purchases need to be verified by phone? Nothing mentioned about this on the website. Certificate still didn’t show in friend’s email, so I called and asked for it to be re-sent; they said no. They did provide me with the number and pin, which I then provided to my friend. 6 months later, my order status on that still says “processing” Decided to give KS another try for a Christmas gift for same friend. Ordered 2 clothing items and 2 physical gift cards on Dec 16. Got concerned when the total was correct but GC’s didn’t show up on my order summary. Tried “Live help” option on website, which was converted to email and took more than 12 hours for a response. It said my order was on hold and I had to call. It was the friggin Gift Card verification thing again. Order was “released” / supposedly good to go on Dec 17. I asked if they’d upgrade to expedited shipping due to not initially notifying me there was a problem; service rep said no way and shamed me for not ordering sooner. Gift Cards now show up in my order summary but it’s Dec 20 and nothing has shipped. At this rate, if the order ever arrives, it might be Valentine’s Day. Ugh. Awful company.

I canceled my kingsize credit card because the customer service was Super HORRIBLE THREECTIMES I TRIED TO BUY A LESTHER PARKS JACKET AND THEY LIED ABOUT THE PRICE IT WAS JUST OVERPRICED I CANCELED MY CREDIT CARD TODAY I DONT RECOMMEND KINGSIZE TO ANYONE IM NEVER COMING BACK TO BUY HERE THEY NEVER LET ME BUY ANYTHING ..VERY DISAPPOINTED CUSTOMER 😞

Ordered items and shipped 12/9. Made it to my city and has been sitting at the fedex terminal for 3 days. King size Customer Service says its out for delivery. It's been out for delivery for 3 days. How big is Panama City? The Gentlemen told me there was nothing they can do and that no supervisor was available and if I wanted to know more, I can call back later. Will not be ordering from them again. Poor service and Poor training.