KingSizeReviews of kingsizedirect.com

I was taxed at a rate of over 17 percent. I contacted KS and they told me that tax was automatically based on state tax rates. My state tax rate is 6.88 percent.

I am NEVER ordering from this company again. For the love of god or whatever you believe in don't order from this company. Now this was about 10 days before christmas, everything everywhere were on sale. I could jave bought a high quality real leather Columbia buga boot for less than 150$C, and it would have arrived in couple days. I paid 120$C for this Low quality plastic and rubber with only 1/6 of the upper part being real leather, everything else just plastic. On the website it said the outer layer is made all real leather. WHAT A BIG LIE. Delivery Headache: Just a mess. Damage box. I paid 40 some dollars for UPS express delivery just because it was near christmas and I wanted this in a few days. The express delivery expectation date was clearly said on the website 2-3 days. Instead it arrived 9 DAYS LATER on 12/27/24. I paid 40 some hard working dollars on this. I paid for express delivery but didn't get the service. Called them said I want my full item plus delivery refund for all this matter. NOW they ask for a 11 dollars return fee in order for me to get my refund. This is absolutely ridiculous. So I gave them a report and told them to call back. Still after 2 times calling them no response and NO TAKING RESPONSIBILITY.

I ordered a parka in November ,didn't get it by December .Called they said if I didn't get it 21 business days they would give me a refund It didn't come two weeks later I get a letter stating they don't give refunds just a gift card number that can only used at kingsize. I ordered a shirt with the gift card and never got it .Don't use this company...

The check out page has multiple pop ups making it difficult the finish to check out . I made a mistake and ended up ordering the same product multiple times. I contracted them immediately and they said they couldn't stop the order. BULLSHIT. BUYER BEWARE.

I am NEVER ordering from this company again. I made a LARGE order back in November with the black friday deal catalog. Replaced my husband's entire waredrobe. I get the confirmation email saying I will be notified when it ships and get a tracking number. A week goes by. Then 10 days. Then longer. No notification. I go to the site to see if there are any updates there. The order has disappeared from my order history. I call, obviously concerned, and am told that the order was DELIVERED "to my door" over a week ago. Fedex put my $400+ order outside the APARTMENT BUILDING door because I had not included my apartment number with my P.O. box number. My building is notorious for packages being stolen (hence the P.O. box). I get sent a link to an affidavit that I have to print off and mail back. As a result of the order being over $200 I have file a police report. After that whole run around, I get it sent. I don't hear anything back. I call again, get told they issued a refund. Which brings us to today. I recieved my ELECTRONIC GIFT CARD number and pin in the mail. No way I will be able to get everything I originally ordered so already irritated about that. I get home from picking up my daughter from school and we sit down to make an order of what we can. I then input the card information from the letter (which stated the card would have $438.00) and it reduces the amount of the order ($420 and change) by less than $39. Cue the THIRD customer service call for this issue. I reach a person, tell them as calmly as I can what my issue is, and the call disconnects (firmly believe I washung up on). Cue call number 4. I am royally pissed at this point. I reach the same person, and they tell me that SOMEHOW the card was already used on a different order. I told him that I didn't make a different order today and had only had the card information for about an hour. He apparently doesn't hear me. So I end up having to yell at him before he suggests cancelling the order. I immediately go back to the order I still had open, input the card info, put in the address for my dad's house so it will be shipped somewhere safe. Once the shipment arrives, I am DONE with this company.

I ordered slippers in my normal size and extra wide. They arrived (eventually) and they were too big. Not a big deal except that because I'm in Canada I cannot exchange them, only return and place a new order. This meant that I didn't get a full refund. I also had to call numerous times to get my refund and it took weeks after they had received my return and even then it took multiple calls to get the refund. On the plus side, the last person I spoke with actioned my refund right away and I received it to my PayPal within 30 minutes. I stupidly ordered another pair but 1 size smaller and not wide. It took them a month (less a day) to arrive...still too big. I'm just keeping them because I don't want to deal with the nonsense again. Lesson learned. Steer clear of KingSize

The shirt quality is horrible! Long enough tshirts, but the necks look completely rung out already it's like I'm fat, but my head isn't the size of 2 bowling balls wide. It looks ridiculous that you can see all the way down to my man titties. Once my card is paid off I'm cancelling my account and never EVER ordering from them again.

Reading all of the reviews they are ALL CORRECT. Customer service is the WORST. Do not try and sign up for the rewards program. I did and they tell you AFTER you sign up that you get a credit towards your next purchase. Not a refund. I asked where does it state that BEFORE I sign up. She tried showing me a terms and conditions on the rewards site AFTER I sign up and pay. I told her the customer needs to be given that info before paying for the rewards account. Because from what I see all it says is, get your shipping free by signing up. Is it in the terms i agreed to or where? I signed up and paid for a rewards account with the understanding I would get my shipping charges refunded. Reps were extremely rude. One put me on hold in the middle of me talking. The next got upset with me and said I was saying she was incompetent. I told her I never said that once to her. She got mad for interrupting her. I stopped and let her speak and when she ok'd me to talk I was 10 seconds into my response she starts speaking over me. I told her, ma'am you are the one getting hostile and upset speaking over me. In the end she said she was going to escalate it because she did not know the answer. I told her that's no problem sometimes we don't know or we aren't given that info and it's fine but to get upset at the customer because of it is crazy. I should be the upset one with all the issues I was having but the agent was real aggitated with me.