kingscharterbususa.comReviews of kingscharterbususa.com

Did not provide the service. Bus did not show making everyone late to wedding having to take their own cars. Bus on way back couldn’t take the 56 paid for but only 12. I have asked for refunds numerous times, Daniel has avoided every email. We only asked for 50% refund for the first bus not coming (even though we deserve a refund for the next bus only taking 12 people). They have avoided everyone who has emailed them. My husband and family are so angry we now are talking to solicitors to file a suit. I am commenting on every social media and YouTube post and making a video for my followers. Absolutely appalling service. Give me my refund and I’ll take my comments down. Otherwise we will see you in court, Daniel.

I used this company for my wedding on 5/23. They were so easy to work with and accommodating. They were on time throughout the entire night. Would definitely recommend this company if you want to have an easy flow from place to place.

We had a great experience with kings charter bus. The driver was very nice and accommodating. The price was expected. We would recommend this company and may use them again in thefuture.

We hired King’s Charter in the busy season as they were the only company available at the time. The price was great, and even with a dead head drive from the opposite coast, it still fit the budget. No alarms were raised, until we were asked to pay the entire rental fee up front weeks before the tour started. The sales rep was fairly aggressive about this, but at the end conceded to working with a deal consisting of 50% deposit up front, and balance paid upon band entering bus. Once this alarm was raised, I began to research the company and discovered a terrible reputation, and zero positive feedback. Upon this discovery, I then questioned the legitimacy of King’s Charter. I asked for photos of the bus for weeks prior, and received nothing until the bus was actually en route to pick us up. The driver details were changed twice prior to our bus pickup. Finally, I was put in touch with the driver days before our tour started. The driver, Hashir, was assuring, responsive and sent videos of bus. We received a 2010 Prevost that was in fair condition. The bus was dated, but functional. Wires were coming out of the walls, gum was found in a bunk. Some lights and bunk vents were non functional, but the bus moved, and got us to the shows on time. The water pump was intermittently functional, so we couldn’t access the sink to wash our hands for most of the tour. Bathroom and bunk area doors had overly pressurized hydraulics and would cause a disturbing slam and knock every time you would close the doors. Hashir. The driver was excellent, and highly skilled. Easy to communicate with, knowledgeable with routes; and handled the bus with extreme care and safety. On a 14 day tour the bus ran great but eventually broke down en route to our last show. Kings Charter covered the cost of sourcing a tow truck for trailer and replacement bus to transfer band/crew to venue. Sadly, the bus was unable to return band to airport, as no timely or comfortable solution was feasible. We were forced to rebook international flights from a different airport which cost us close to ten thousand dollars. All in all, King’s Charter got the job done at the expense of the band’s comfort. The money we saved on bus rental, was spent on extra flights. They supplied us with an excellent driver and a workable - but dated bus. I would consider employing their services again only as a last resort or with more knowledge of the provided bus months before the tour started.

This review is merely to educate those leaving reviews and using Kings Charter. I have given Kings Charter the same rating as their average so as not to pull their rating up or down (as that wouldn't be fair). Kings Charter is a broker, just like Priceline. You are not chartering their buses. They will give you a rate and then shop out the trip to their affiliates to get the best price and then keep the difference. It is ALWAYS better to deal directly with a brick and mortar local bus company, but companies like Kings Charter have their place if you cannot find anything else. If you just need something/anything in a pinch then these ARE your guys and they can probably help. If you care about what you get, when you get it and you need someone to contact about issues and customer service or refunds, they are NOT your guys. Additionally, if the buses they do send you have terrible drivers and buses, leave a review for that company as well.

THIS BUS COMPANY IS THE WORST BUS COMPANY EVERY. THEY ARE A 3rd PARTY AND OWN NONE IF THEIR TOUR BUSES. THEY WILL OVER CHARGE YOU JUST TO GET MONEY IN THEIR POCKET. THEY SENT OUT FAULTY BUSES AND LIE AND TELL YOU THEY ARE GREAT. THEY HAVEN’T PROVIDE US WITH ONE DECENT BUS AND THE BUS THEY DID DECIDE TO GIVE US THAT WORKED THEY TOOK IT SWAY BECAUSE THEY DIDNT WANT TO PAY THAT BUS COMPANY THE REMAINING BALANCE. THIS PLACE IS A LOW DOWN SCAMMING BAD BUSINESS COMPANY. I WOULDN’T RECOMMEND THEM TO MY WORST ENEMY. IN THE PROCES SOF REPORTING THEM TO THE BBB TO START TO INVESTIGATE THEIR ETHICS. STAY FAR AWAY

Kings Charter bus has only provided the BEST customer service to The Bayonne Board of Education located in New Jersey. We have been short on our in house drivers for various sports events and Kings helped us out tremendously! The drivers showed up on time and always provided the utmost professionalism. The BBOED has only experienced exceptional communication and reliability. Our students and staff are appreciative to have Kings Charter provide their transportation services safely to their games and tournaments.

10/10 DO NOT RECOMMEND!! They did not come through with a bus, less than 24 hours prior to our trip they contacted us to tell us the bus broke down and they didn't have a replacement. Long story short, we are still waiting for a refund. They are scammers!