At Kingbull, we believe the perfect ride isn’t one-size-fits-all—it’s a personal journey. While many e-bike brands force riders to compromise, we set out in 2023 to change that. In just a short time, over 20,000 riders across the U.S. have embraced our commitment to quality, performance, and versatility. Whether you're commuting through the city, conquering rugged trails, hauling gear, or seeking a compact solution for easy storage, Kingbull delivers the power of choice. Every model is engineered to match your lifestyle—because this isn’t just a ride. It’s Your Ride. Your World. Your Way.
Kingbullbike (kingbullbike.com) has 135 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
kingbullbike.com
Website
kingbullbike.com
Category
Bicycles
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I love the bike. It has a good range of travel and was easy to assemble. I also6had to replace a tire recently and it was an easy job too.
Response from KingbullbikeAug 27, 2026
Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving the bike and enjoying its range. It’s also great to know that assembly and replacing the tire were both easy and straightforward. We truly appreciate you sharing your experience, and we hope you continue to enjoy every ride! 🚲😊
MG
Michaela G.
The bike is great quality
The bike is great quality, the pedal assist works wonderfully. The bike is fairly lightweight and easy to menuver. The customer service is quick and easy, loving everything about the bike and king bull company so far!
Response from KingbullbikeAug 26, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying the bike’s quality, lightweight design, and smooth pedal assist. It’s also great to know that you’ve had a positive experience with our customer service.
Your kind words mean a lot to the entire Kingbull team. We’re so happy to have you as part of the Kingbull family, and we hope you continue to enjoy every ride!
Happy riding! 🚲
BG
bowden G.
Kingbull provided an excellent product
Kingbull provided an excellent product, their ranger model E-Bike, at an affordable price, in a timely manner. When in contact with their support group regarding a mistake I made in shipping information, they were very helpful. The bike itself performs very well, is comfortable, and matches my athestetic. I reccomend this company to anyone looking for a quality product.
Response from KingbullbikeAug 25, 2026
Thank you so much for your wonderful review and for recommending Kingbull! We’re thrilled to hear that you’re enjoying your Ranger E-Bike and that it meets your expectations in terms of performance, comfort, style, and value.
We’re also glad our support team was able to help resolve the shipping information issue. Providing helpful and reliable customer service is just as important to us as creating quality e-bikes.
We truly appreciate your trust and support. Enjoy every ride on your Ranger, and we hope it continues to bring you many great adventures! 🚴♂️⚡
BR
Brian
Fast acting customer service took care…
Fast acting customer service took care of me. It’s hard to find great customer service anymore but they have it here.
Response from KingbullbikeAug 24, 2026
Thank you so much for your kind words! We’re thrilled to hear that our customer service team was able to assist you quickly and provide the support you needed. Your feedback means a lot to us, and we’re grateful you took the time to share your experience. We’ll continue doing our best to provide the fast, friendly service our customers deserve!
PH
P H.
Just got bike and it seems solid
Just got bike and it seems solid. I did have an issue upon assembling but they are taking care of me and seem like a solid company.
Response from KingbullbikeAug 20, 2026
Thank you so much for sharing your experience with us! We’re thrilled to hear that your new bike feels solid, and we truly appreciate your patience while we worked through the assembly issue with you.
Our team is always here to make sure you feel supported, not only when everything goes smoothly, but also when a little extra help is needed. We hope you enjoy many great rides with your new Kingbull! 🚲
Thank you again for choosing Kingbull and for your trust in our team!
MM
Michael M.
Misleading "military discount" and data collection practice
I recently reached out to Kingbull regarding their advertised military/veteran discount. They required me to submit personal ID verification documents to qualify.
After completing the verification process, I was given promo code KB50 for $50 off—which is literally the exact same public promo code available to anyone on their homepage, along with a cheap accessory bag.
Harvesting sensitive military credentials only to hand out a standard public code that anyone can use is a misleading marketing gimmick. For a vehicle purchase of this price, treating veteran appreciation as a checkbox rather than offering actual value is disappointing. I took my business elsewhere and would advise other veterans to save their time and data.
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It is disgraceful to exploit veterans and service members with dishonest data-harvesting schemes and then hide behind corporate excuses instead of taking accountability. Trying to trick people who served into handing over sensitive credentials just to serve up a public promo code is pure exploitation, and refusing to own up to it makes it even worse.
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Let's stop hiding behind defensive corporate boilerplate and address what actually happened here.
Now their Customer Service Team Lead, 'Chris,' has chimed in with a masterclass in passive-aggressive, condescending corporate PR, proving that the rot goes all the way to the top. Let's break down his patronizing email point by point:
The Fake Accountability & Name-Dropping: He drops his title and name to sound important while immediately throwing Wofie right back under the bus, making sure to remind me that he is the one who supposedly messed up, not him or the company.
The Gaslighting Disguised as Empathy: He claims I was merely 'disappointed'—shifting the blame entirely to my feelings rather than owning up to their deceptive practice—while playing the magnanimous hero pretending to offer a 'genuine opportunity.'
The Relentless Push of the Bait: Despite me already rejecting their gimmick, he circles right back to push the exact same rejected gift, completely ignoring everything I said and treating a serious data-harvesting complaint like a basic customer service ticket to close out.
The False Choice & Control Trip: He talks down to me like an authority figure managing a difficult child by writing that it's 'completely okay' if I disagree, and then has the absolute nerve to ask me to pitch a business solution to fix their broken marketing scam.
The Patronizing Wrap-Up: He ends with a classic CYA statement ('there is no obligation') designed purely to look good in a screenshot for Trustpilot, while completely dodging accountability for the underlying data-harvesting.
Throwing reps under the bus, playing PR games, and using backhanded corporate double-speak doesn't hide the fact that they harvest sensitive ID documents for a public code anyone can get off the homepage. Total lack of integrity from top to bottom. Save your data and shop elsewhere.
Response from KingbullbikeAug 18, 2026
We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your concerns. We understand why receiving the same discount code could have been frustrating, and we’d like to clarify a few points.
The information collected during the verification process is not used for any other purpose. Our intention in creating this program is simply to recognize and thank military members, veterans, first responders, and other people in special professions for their contributions to society. We could choose not to offer such a program at all, but we wanted to create a way to show our appreciation.
Regarding the discount code, our promotional codes are determined by e-bike model, which means that the same code may sometimes be available publicly. We understand how this can be confusing, and we’re sorry that this was not made clearer.
As we explained during our previous communication, verified members of these professions are also eligible for additional gifts that are not provided to regular customers. This is an additional benefit of the program and is intended as a small gesture of our appreciation. We hope this helps clarify the purpose and structure of the program once again.
We respect your decision and are sorry that we did not meet your expectations. If there is a Kingbull model you’re interested in, we would sincerely appreciate another opportunity to communicate with you and see if there is anything we can do to address your concerns.
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We sincerely apologize for the way this situation was handled. After reviewing the communication with our customer, we recognize that our previous response did not adequately address what actually went wrong.
To be clear, the issue was a mistake by our customer service representative. We do have a dedicated program for military members, veterans, first responders, and other qualifying professions. While the promotional codes used for different programs may sometimes be the same or very similar because discounts can vary by model, verified members of these professions are also eligible for additional gifts as a separate gesture of appreciation.
In this case, our representative mistakenly believed that the publicly available KB50 code provided essentially the same discount and used it instead of properly applying the special-profession program. That was not the correct way to handle your request. We have addressed this issue seriously with the representative and are taking steps to prevent similar mistakes from happening again.
We also want to clarify an important point regarding verification. The information provided for verification is used solely to confirm eligibility for the program and arrange the corresponding benefits. It is not collected for other purposes. We understand that asking customers to complete verification creates a responsibility on our part to make sure the resulting benefit is handled correctly, and in this case, we fell short of that standard.
As an apology, our customer service representative has also arranged an additional gift for you beyond the benefits originally offered. If you are willing to accept it, please continue the conversation with us through the existing communication channel, and we will be happy to assist you personally.
We understand why this experience left you frustrated, and we are not asking you to overlook what happened. We simply want to acknowledge our mistake, make it right where we can, and improve our service so that another customer does not have the same experience.
Thank you for bringing this to our attention.
SE
Sean
Great bike
Hello, I bought my Kingbull 2.0 bike about two weeks ago. I had a bent chain ring, most likely due to shipping. I sent my photos over to Kingbull customer service and they sent me out a new chain ring right away. Great customer service.
The bike has all kinds of cool features including cruise control and is very comfortable to ride.
I plan on putting a lot of miles on my E-bike the remainder of this summer. If I’m ever in need of another E bike, I will definitely be buying from Kingbull.
Thank you
Response from KingbullbikeAug 18, 2026
Thank you so much for sharing your experience! We’re sorry that the chain ring was bent during shipping, but we’re glad our customer service team was able to get a replacement out to you quickly and get you back on the road.
It’s wonderful to hear that you’re enjoying the Kingbull 2.0, especially the comfort and cruise control feature! We hope you have an amazing summer filled with many miles and great rides. 🚴♂️☀️
Thank you for choosing Kingbull and for your trust in us. We’ll be here whenever you’re ready for your next e-bike! 💙
MA
Mark
Kingbull service is able to help me…
Kingbull service is able to help me with all my problems.
Response from KingbullbikeAug 18, 2026
Thank you for your kind words! We’re so happy to hear that our Kingbull service team was able to help resolve all your concerns. 😊 Your satisfaction means a lot to us!
We truly appreciate your trust in Kingbull and look forward to keeping you riding with confidence. Enjoy the ride! 🚴♂️💙
