Kinetic LabsReviews of kineticlabs.com

I had an issue with my order at Kinetic Labs where I initially received the wrong keycaps, which was a little frustrating. Their customer support team followed up and made sure I was able to get the correct set I originally paid for. Mistakes can happen with any company, but what matters is how they handle it, and they made it right. I appreciate the resolution and the effort to fix the situation. Overall, a positive experience in the end and I will definitely order from them again.

Very kind and responsive customer service. I purchased a keycap set about two years ago and recently lost one of the keys. I emailed their support team, and they got back to me within a couple of hours. They were able to replace just the single keycap, saving me from having to buy an entirely new set. Highly recommend!!

I presented an issue with a product I purchased, and one of the support team members, Carl, responded and aided me in a professional and timely manner. The issue was addressed accordingly.

Needed to cancel an order and add more items. Customer service was able to resolve my issue the same day, after business hours. Didn’t even have to cancel my order, just added the extra items and helped me avoid 2 separate shipping charges. Definitely will be ordering more from them in the future!

Looks like many people also had a similar problem with either faulty switches or a faulty board. First my -/+ keys were not functioning properly, you had to use an unreasonable amount of force to get it to work. I didn't care because I hardly use those keys, but then the "T" key started to have the same issue. Looks and sounds amazing, but can be frustrating. I don't recommend this product, unless you want to roll the dice.

I ordered some switches, and although they were a bit pricier than other sellers, the quality is excellent, and the artwork for the bags are so cute! Three of my switches were defective, and I contacted customer service and they replaced them IMMEDIATELY. it was a great shopping experience, and I will definitely shop here again.

I've only made a couple of purchases from Kinetic Labs, and have had absolutely no issues with their products. I love every experience, all items are packaged well and you can tell KineticLabs cares about their products. In this instance, I had purchased the Moon V2 Linear Switches about a year ago. I love these switches, they have such a great typing feel and experience. Don't let me forget about the sound profile, stunning! For the past few months I've been running into the issue where I've had switches dying out on me. It had gotten to the point where I've ran out of spare switches to continue enjoying my keyboard. This is the first time I've contacted KineticLabs support. This was mainly a shot in the dark because I know I've had these switches for a little over a year and am unsure of the potential support they could provide aside from troubleshooting options. KineticLabs, Carl, had gotten back to me the next day. He did not hesitate to assist me, he was thrilled by my appreciation of the product even though I've been experiencing issues. He had provided me a pack of the Moon V2 switches for free. I had provided my initial order number and by the time I read his email, there was already a follow up email with the order being put through. Carl is the definition of "straight to the point" "I'm picking up what you're putting down." By the verbiage he uses when responding, you can easily tell that he genuinely cares and puts effort into ensuring even problems like this where I could have spent the money to order an extra bag of switches was addressed. Carl has locked in my Support for KineticLabs when buying Switches and other Accessories. Carl, you're the man!

Ordered a set of the sticky rice v2, when they arrived it appears I was sent the v1's. Emailed support and they were very apologetic and sent out the correct switches promptly at no extra cost.