Kinetic LabsReviews of kineticlabs.com

Had a broken LED on a keyboard and getting a replacement after emailing support was very convenient and painless! Thank you Carl!!!

Carl and the team at Kinetic Labs are always helpful, responsive, and focused on making sure their customers have a great experience. Pair that with the amazing products they offer, and it's the reason I keep coming back again and again. It's hard to beat both the service and the quality.

Personable keyboard experience with Carl! Super helpful to talk to a human :)

Fantastic customer service that was attentive to issues and did not stop communicating until all issues were resolved

Kinetic Labs customer service was great! I ordered an in-stock item, but unfortunately, it was taking longer than usual for it to ship. I reached out and Carl really helped me out with my issue. Thanks to him, and thank you Kinetic Labs for having such a great team. I couldn't have asked for a better interaction!

The customer service was amazing! I shared a concern and it was immediately taken care of with a solution. I appreciate the quick reply and will continue to be a customer due to the quick turnaround on a concern.

I ordered a keyboard from Kinetic Labs that has one of those little screens on it. When I received the keyboard, that little screen just simply didn't work and nothing I tried would make a difference. I reached out to their support team and I worked with a really awesome customer service rep named Carl who helped me with some additional troubleshooting and eventually, a replacement keyboard. He was super quick to respond, very thoughtful and understanding of my issue. Awesome person and great asset to this company.

Order was handled quickly. One product had an issue and after assisting with some troubleshooting to see if the issue could be resolved, they sent a replacement straight away. Very good customer experience, no talking to frustrating AI agents.