Kineon LabsKineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home.Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us.We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.'Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.
Kineon Labs (kineon.io) has 629 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Don
The one module is slow to charge.
Response from Kineon LabsSep 22, 2023
Hi Don, Thank you for the feedback! We're so sorry for the issues caused by your unit. I have sent a follow up email to further assist you with the issue. Looking forward to your reply! Kind regards, Kineon Customer Support Team
Terri A.
Before we even got the Kineon the level of service from the team was incredible. The device itself is very well designed, comfortable and works wonders. I wish I could use it on my entire body lol.
Response from Kineon LabsSep 27, 2023
Hi Terry, Thank you so much for the feedback! We're very happy that we were able to assist you and resolve your issue. Should there be anything else, please don't hesitate to contact us at [email protected]. Kind regards, Kineon Customer Support Team
James C.
Fast response time! Thank You
Robert A.
The Q 1000 laser saved my life, started in 2014, batterie is running down. looking for replacement and the Kineon move+ does not help me much ! I need to return this item.
Response from Kineon LabsSep 20, 2023
Hi Robert, Thank you for the feedback. We sincerely apologize for the issues caused here! We've requested additional information from you and will review your communication with us so we can solve your issue as soon as possible! We'll follow-up as soon as we can but please don't hesitate to reach back at [email protected] so we help you further. Looking forward to your reply! Kind regards, Kineon Customer Support Team
Troy Y.
Great customer support. Excellent communication and the support staff quickly responded to my issue and sent out a replacement.
Response from Kineon LabsSep 20, 2023
Hi Troy! Thank you so much for the feedback! We're very happy that we were able to assist you and resolve your issue. Please let us know of your progress and don't hesitate to reach back if you need any help. Kind regards, Kineon Customer Support Team
Roger W.
Saw this product on instagram. Following research I purchased the device. Pain relief was felt after first use. I now travel with the device and added to my post work out and am routine.
Response from Kineon LabsSep 20, 2023
Hi Roger! Thank you so much for the feedback! We're very happy that you're pleased with the device. Please let us know of your progress and don't hesitate to reach back if you need any help. Kind regards, Kineon Customer Support Team
Karlene M K.
I asked question but received no answer. I read through you site and information and it is suggested that I may have wait up to beyond the return date to get results. If that happens I won't be able to return, right? $500 is a lot of money. I think I should return it now.
Response from Kineon LabsSep 18, 2023
Hi Karlene, Thank you for the feedback. We've checked the ticket you sent and we want to confirm that we've sent a reply an hour after your first inquiry. As for your trial period, we'd be more than happy to extend it to have more time to test the device. We do not limit our customers who want to try the MOVE+ longer as it's our mission to help you become pain-free as soon as possible! We'll be tracking your progress and hope we can turn around this experience! Kind regards, Kineon Customer Support Team
se
★★★★★ TOP overwhelming product, fast shipping, awsome customer care
Response from Kineon LabsSep 18, 2023
Hi there! Thank you so much for the feedback! We're very happy that you're pleased with the device. Please let us know of your progress and don't hesitate to reach back if you need any help. Kind regards, Kineon Customer Support Team
