Kineon LabsReviews of kineon.io

Situation: I ordered a move+ a few days prior to a sale. I reached out to customer support to see if I could get my purchase adjusted to matched the lower price sale price. I also had a few questions regarding tariffs and duties for shipping to my location. Initially there was a longer than anticipated delay for customer service to respond to my inquiries. Once Mariella from customer service was able to get in contact with me, the process was very positive. Mariella was kind, patient, and understanding of my situation, and mild frustration regarding the delay in response. Result: I was able to get my pricing adjusted and a refund was processed on my method of payment. I am expecting to receive my item without further issue.

Kineon is an amazing Product! Also amazing people and extremly helpful esspecially Mariella! 100% reccommed them amazing all round!

★★★★★ Great product that keeps improving I’ve been using the Kineon MOVE+ for some time, and it has become an important part of my recovery routine. I’ve noticed meaningful benefits, and it’s one of the few wellness devices that I’ve continued to use consistently. What stands out even more than the product is that Kineon appears to genuinely listen to customer feedback and continues to improve the user experience. Seeing the company iterate on its design and refine the accessories gives me confidence that they’re focused on building the best product possible rather than standing still. Any company can release a product, but it’s much harder to continually improve it and support customers along the way. That commitment is why I feel comfortable recommending Kineon. Overall, I’ve had a very positive experience and look forward to seeing how the product continues to evolve.

Responsive and kind customer service!

Intense nerve pain before my shoulder replacement was a given, yet the recovery and reduction of inflammation was significant. Post surgery application is more noticeable as pain is not the focal point and my PT measurements of progress are impressive! The biggest kudos go to Mariella for the genuine care and concern of my condition and super quick replacement of one of the parts! She went way beyond the customer service I had looked for. Great products and supported by great folks! Tim

The customer service is stellar, and Mariella has to be the best customer service representative in the entire universe. Professional, knowledgeable, cordial, and she followed through with everything she promised. What a wonderful experience with a company who really cares.

Great customer service

I've been using their product for my headaches which typically stem from my neck - I've used it for a while now and I've seen a big difference! I typically sit for long hours for work and my neck would get really stiff, this has for sure changed my morning routine!