Kin Custom Reviews | Read Customer Reviews of kincustom.com

Kin Custom Reviews | Read Customer Reviews of kincustom.com

Kin Custom reviews

106 approved reviews, newest moderated first

Christine The Hip S.
Feb 1, 2024
Kin Custom has very high quality…
Kin Custom has very high quality products and very nice packaging. I have used them for 4 years and have had very few problems. I also like the quality of product images and the models. I use them a lot for my website. I would like more design flexibility with the colors of items, more than just black or white base for shoes and bags.
Response from Kin CustomFeb 1, 2024
Hi Christine! Thank you for your review! We are so happy that you are satisfied with our quality of products and have been a loyal member. We considerably value customer insights and appreciate you contacting us about your feedback!
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Ina B.
Feb 1, 2024
Fast Delivery & Quality Products
I had some post Holiday orders & the delivery was fast. The quality is amazing and clothes are pretty true to size.
Response from Kin CustomFeb 1, 2024
Hi Ina Bochian! Thank you for your review! We are so happy that you are satisfied with your products and our quality. We considerably value customer insights and appreciate you contacting us about your feedback!
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Jonathan S.
Feb 1, 2024
Fashion product
This company has been great and have made the products with care
Response from Kin CustomFeb 1, 2024
Hi Jonathan! Thank you for your review! We are so happy that you are satisfied with Kin Custom. We considerably value customer insights and appreciate you contacting us about your feedback!
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Adam T.
Sep 12, 2023
Uploading Images can be very slow or it doesn't upload
I design using Photoshop to upload to Kincustom. Problem is the upload either doesn't happen or is too slow. If I reduce the size even more the DPI is very low which will make the quality of image low too. They need to sort this issue from their end, either use a service/server to upload larger image to keep the quality of image. Many times the image does not upload at all and there is a limit time, so you got to login all over again! The other problem is the high cost of delivery. I had to pay a hefty fee for tax to have products delivered. I cannot rely on their website so I have to find somewhere else. It's a pity as I did like the quality of the product so now trying to find local company to print because I rather have speed and quality of product for that. I cannot rely on the speed of the website system with uploading, it's too slow and having to do it over and over again to find image dpi is not good enough due to resizing image.
Response from Kin CustomSep 13, 2023
Hi Adam, We appreciate your feedback regarding our uploader in Kin Custom and are very sorry to hear that you are unhappy with the system that we have to upload designs. Your request for these new improvements has been recorded for further review. Shipments internationally may encounter custom duty fees. The fees are based on the destination and the regulations the country being shipped to. Different countries have import procedures which is determined by its custom’s law in the destination country, not Kin Custom or the carrier. For more information on taxes and fees, please see the information guide here: https://knowledge.kincustom.com/knowledge/customs-fees
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dreamr
Aug 9, 2023
Horrible customer service
Horrible customer service. They take forever to get back to you. I had two orders which I had shipping issues with and they refused to refund me although I submitted proof... and was a loyal customer. As a fellow small business, I thought they would have respected my business more.
Response from Kin CustomAug 9, 2023
Hi Dreamr, We are sorry to hear that your experience with Kin Custom's customer service was not great. We recently had a transition in the team to improve our customer service experience and understand that there has been prior delays in responses. Regarding refunds, we do request additional information from our customers when there is an issue with shipments. If the shipping carriers provide us with proof of delivery for an item, we will need documentation from the customer showing that it was delivered to the incorrect address if that is the case. Our policy states: "We are not able to file claims on packages marked as delivered by the Carrier. If your order is marked as delivered by the Carrier, and you do not have the package, please reach out to the carrier directly to file a claim. No refunds will be issued for orders marked as delivered." Please review our shipping policy here: https://knowledge.kincustom.com/knowledge/lost-stolen-undelivered-packages We have requested that information from you and are patiently waiting for any updates on this matter. -Kin Custom
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O.G. S.
Jun 3, 2023
I feel in love with this site in 2020…
I feel in love with this site in 2020 during the pandemic. My OL brand has grew so much thru them. Their professionalism, product, & fast turnaround has been amazing to say the least. Thank you Kim-Custom you guys are the best‼️
Response from Kin CustomAug 9, 2023
Hi O.G. SIPP, Thank you for your review! We are so happy that your brand has grown with Kin Custom's services. We considerably value customer insights and appreciate you contacting us about your feedback!
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paulo S.
Jun 1, 2023
I order a shoes from kin custom.Very…
I order a shoes from kin custom.Very good quality, good print quality, nice box with logo. Very professional.
Response from Kin CustomAug 9, 2023
Hi Pulo, Thank you for your review! We considerably value customer insights and appreciate you contacting us about your feedback!
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Mark S.
May 28, 2023
Excellent Print-on-Demand Service!!
I have been purchasing shoes and sling bags from Kin Custom for the past year. Both of these products are of outstanding quality, and the branded packaging is some of the best in the print-on-demand industry. Shipping and production times have been exactly as described, and customer support has been both timely and precise.
Response from Kin CustomAug 9, 2023
Hi Mark, Thank you for your review! We considerably value customer insights and appreciate you contacting us about your feedback!
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