KimberlyBeauty.comReviews of kimberlybeauty.com

Response from KimberlyBeauty.comJan 21, 2016

Hello Alexandra, We apologize for the slower than normal notice regarding your product. Due to the weekend and the MLK Holiday, we were just informed that the most recent batch # of Sanitas Vita Rich Moisturizer that we'd received was being voluntarily recalled. There is no notice on our website because the voluntary recall only pertained to that one certain batch #, which is being replaced immediately, creating a minimal delay. Along with Sanitas, we do our very best to inform customers when there is any type of concern with their products, and we act on those concerns immediately. The moment we were made aware of the recall, we sent you an email (delivered 01/20/16 @ 12:16pm) stating that there was a delay in your order, and the reason for that delay. Had there been no recall, there would have been no delay, and you would have received your order within the 3-7 day shipping as ordered (if not earlier, since we do pride ourselves on FAST shipping). We are sorry that we have not been able to complete your order satisfactorily, however ensuring that the quality of the product you receive is equally as important as the timeliness in which you receive it. We felt it necessary to ship only the very BEST that Sanitas has to offer, and therefore paused the shipping on your order until we had a new batch in hand. Your requested refund has been issued for the total amount paid. We hope that you will agree, that although the term "shady" was used, it in no way describes our business practices.