KimberlyBeauty.comReviews of kimberlybeauty.com

Response from KimberlyBeauty.comJul 10, 2021

Jeanette, you have been a chronic complainer since Day 1. We have done everything we can to satisfy you, yet you constantly complain to us about something. Given that we have had almost exclusively 4 and 5 star reviews, we must be doing something right. As we explained in our response to you when you reported the issue, Visual Changes did not "seal" the cleanser in this particular batch. "Seal", means a plastic wrap around the entire bottle once the cap is applied. We aren't sure why it wasn't, but they have been under pressure to get stock in because this product is in such high demand. Maybe in their haste, they forgot to have it sealed. And apparently, without out the wrap, the cap came loose in transport and leaked. We told you right off, that we would send a replacement, no questions asked. In any case, we honestly felt that it was in both of our best interests that you find somewhere else to purchase your products. And we did so in an entirely professional manner. We wish you nothing but success in your search.

Response from KimberlyBeauty.comApr 6, 2017

Hello Caroline We sent you an email not more than 5 minutes ago and then we saw this. We were holding your order because there was a back-order in place on 2 of the items. The manufacturer told us they would be in within a few days after your order was received. Then they told us it would be the following week.. then again this week we were just told that it will not be until the 21st of this month on one of the items and June on the other. We are shipping the other item in your order and have offered to ship the other items as they come in... or give you a refund on one or both. We apologize for any inconvenience this may have caused you.

Response from KimberlyBeauty.comJan 21, 2016

Hello Alexandra, We apologize for the slower than normal notice regarding your product. Due to the weekend and the MLK Holiday, we were just informed that the most recent batch # of Sanitas Vita Rich Moisturizer that we'd received was being voluntarily recalled. There is no notice on our website because the voluntary recall only pertained to that one certain batch #, which is being replaced immediately, creating a minimal delay. Along with Sanitas, we do our very best to inform customers when there is any type of concern with their products, and we act on those concerns immediately. The moment we were made aware of the recall, we sent you an email (delivered 01/20/16 @ 12:16pm) stating that there was a delay in your order, and the reason for that delay. Had there been no recall, there would have been no delay, and you would have received your order within the 3-7 day shipping as ordered (if not earlier, since we do pride ourselves on FAST shipping). We are sorry that we have not been able to complete your order satisfactorily, however ensuring that the quality of the product you receive is equally as important as the timeliness in which you receive it. We felt it necessary to ship only the very BEST that Sanitas has to offer, and therefore paused the shipping on your order until we had a new batch in hand. Your requested refund has been issued for the total amount paid. We hope that you will agree, that although the term "shady" was used, it in no way describes our business practices.