Christine T.
Picture didn't match
The picture of the item I purchased did not match the product I recieved. Also, I sent an email about this and was never contacted. Your advertising should be accurate in order for a client to trust your products.
Response from KimberlyBeauty.comMay 3, 2016
Hello Christine, Thank you for reaching out to us, and I sincerely apologize for the delay in response. Regarding your comments; I appreciate you bringing this discrepancy to our attention, and I understand your confusion when your order arrived. The images that are currently on our website were provided to us by Farmhouse Fresh to use in advertising their brand. However, we will be updating the images with our own to help provide shoppers with a more accurate depiction of the product they will receive...and I am sure that future shoppers will thank you for that! You are important to us, and we want to make sure that every experience with KimberlyBeauty.com is a positive one. If I can be of any further assistance (or if you have any other helpful ideas :), please don't hesitate to ask. Waverly @ KimberlyBeauty.com