Kiehl'sReviews of kiehls.com

In my experience this company has the worst customer service, I have never received a reply to my emails. And never been able to get through to them via the two numbers supplied on their website (one when called apparently belongs to Clarisonic). Once I managed to speak to a L’Oréal employee via the number on Kiehls Instagram page and they said they would forward my concern onto kiehls who would get back to me...but never did! Both times my issue was never resolved, PayPal resolved my issue of being charged twice last year. And this year I didn’t receive the gift box or any of the 3 samples they state come with every order, not a huge deal as I got the products I actually paid for but as it’s a gift would be nice to have the gift box (they state will be included) to put the items in. The fact there is no way to contact anyone for help really puts me off future orders because if I have an issue with products I’ve paid for I will be very angry if that can’t be resolved!

I never bother to leave reviews for companies but feel I have to for these frauds. The worst customer service I’ve ever experienced. I spent £50 on a 30ml bottle of serum and when it came the plunger was broken. So unable to use. I returned it back to kiehls and had to pay for returns postage so now another £3.95 out of pocket. I have emailed customer service and been completely ignored. I then called kiehls/who is in fact L’Oréal customer services and spoken to an advisor who sounded like he was about to have an anxiety attack but promised I would receive an email that day with a refund followed. No such thing, a month later after me returning by the way. Using a tracked service. A week later I received another email from some rude lady called ‘Ali’ who is repeatedly just said the same thing I will receive a refund when they receive the return. It’s been a month and the return was tracked!!! It’s disgusting! Robbed of my money! I will NEVER shop with kiehls again, after using them for years, I have now switched to Liz Earle which is actually better. Honestly the worst customer service I’ve ever accounted! ROBBERY!!! Should be 0 stars!!!!!

Placed my order and haven’t heard since. 8 days. No answer on phone line. No response to emails. Staff in store tried their best and were very apologetic but unable to help. Very poor online service.

I purchased the order online and selected pickup from the store. When I was placing the online order, I never saw any statement said the order has to be picked up in person within two days, otherwise, it will be canceled automatically. I called the store and asked below: 1. I give the authorization to let my friend who lives 10 mins away from the store help me to pick it up. 2. I can pick it up in person but I'm only available during the weekend But the girl in store still told me has to pick up in person within 2 days. This is THE WORSE EXPERIENCE with Kielhs. Not friendly, not flexible. I have to go ahead to cancel my order and will never ever again shop in Kielhs.

Quite honestly the worst customer care i have ever encountered. No knowledge on the products and systems and zero compassion for their customers. It took two months to place an order with my e-card. Will absolutely never be buying Kiehls ever again!

They offer 10% off your first order if you sign up for their newsletter. Except you send them your email and details and never hear from them again. It’s a bit of a con.

Love Kiehls products but what is with their online ordering? Pretty shocked with the lack of communication from a renowned company. Ordered $150+ worth of products, received a notification from PayPal saying that I’ve submitted the order and the payment will come out once Kiehls confirms and processes order. They never processed the order and I didn’t receive any products. Didn’t receive any email saying what had happened, I just had to call them a 10 days later to find out where my order was. The lady was just reassuring me that no money had come out as if it was a plus, hun, I wanted the damn products that I’d ordered. It’s frustrating and it seems it happens often. I’d stay clear of their website, it seems they have some massive issues with their warehouse and processing orders, someone or a few people need to be fired as this company’s losing their reputation.

I have been a loyal customer for years now. And each time I am sent a 'reward' it is loosely termed as it is a promotion so any other promotion to get samples you don't get, but the best part is they don't give you a 'rewards' number to put in the order and so each time I get a 'reward' it expires because their link to shop and use the 'reward' never works. It would honestly be better if they didn't have a 'reward/promotion' program because it is frustrating that every time I try to use these I never can and then loose out on an even better promotion because they never get back to me. Sadly really LOUSY customer service but the product is great.