Kiehl'sReviews of kiehls.com

Very disappointing experience. I purchased the avocado eye cream, and unfortunately it caused irritation and redness around my eyes. I reported the issue, and I was given a 300 AED voucher as compensation. However, the voucher was not working, and when I contacted customer service, they were unable to help or provide a solution. I was also told that the voucher cannot be extended, which was very frustrating. I asked to speak with a manager, but I never received any feedback or follow-up. This made the experience even worse. I suffered from the eye cream, and the compensation provided was not usable. I expected better customer care, especially after a negative reaction to a product. Overall, very poor customer service and disappointing handling of the situation.

I telephoned the Customer services and when my call was answered all I could hear was voices and coughing. I called again and was told I had to send a photo of the missing cream in the container. This is not easy when you are older and not use to using a computer. I am still waiting for the email promised.

Kiehl’s has become a joke ….. grand reduction sales ever few months and most of the products are not available. L’Oreal is the multinational parent company and I guess it has become a third rate player in the market

I rarely leave negative reviews, but this experience was disappointing. I have supported the brand for many years and simply requested a one-time goodwill reinstatement of my Black Diamond welcome gift after missing the expiry date. Although I understand policies exist, I had hoped for some flexibility or customer-centric service. Unfortunately, my request was declined without exception. This experience has made me reconsider my loyalty.

What a horrible experience I had! I using Kiehl’s product for decade and I love it. Unfortunately some products you can buy only on line. I purchased face cream and it got lost in the mail. I called 4 times and requested the manager, they told me he would call me back in a 3 days!!!! And he didn’t. After 9 days since my product got lost they told me to wait 8 more days and they refused to return my money. I had to dispute the charge with my credit card. Never going to buy from them again.

The customer service is more than bad! They sent me one product which was already opened. After telefone nobody send the email how to proceed as they promised. After my new email they asked for sending back the product but i had no retoure ticket in the first package, they did also not send one and even the adress where to send it came after anonther question mail. In this mail they wrote that they will refund only products in original status! That is the problem that i got it NOT in this status. So decides to give up and never order here again instead of waisting more time! Although i liked the product, but as it should be a present for someone else- how can you give a opened present calendula cream to someone? It was a very bad experience!

Jeg bestilte et tilbud fra deres hjemmeside. Jeg fik aldrig en ordrebekræftelse, men så efter nogle dage at pengene var trukket fra min konto. Jeg ringede til deres kundeservice som faktisk svarede på engelsk. De kunne godt se at jeg ikke havde modtaget ordrebekræftelse fordi varen var udgået fra lageret. Ok. Jeg skulle ringe igen efter 8 dage, så ville de tilbageføre penge på min konto. Nu kan jeg ikke få fat i dem og formularen på deres hjemmeside til at sende en mail virker ikke. Jeg kan ikke anbefale at købe Kiehl´s.

Don't order on their website! If (or rather, when) something goes wrong, they won’t fix it, but still keep your money. I had an item missing in my last order, I’ve written “customer service” (quotation marks because I don’t believe it actually exists at Kiehls) 3 times now, first time more than a month ago, and I haven’t heard anything back. There are so many other great skincare brands out there, choose something else. Kiehls clearly doesn’t value their customers at all.