Kiehl'sReviews of kiehls.com

Very disappointing situation that makes me think if I ever should order from Kiehl's shop again. I ordered an advent calendar. I was charged twice and patiently was waiting for one amount to come back. Then I got one back (which makes sense) and the other was still there marked as paid. I was wondering when the calendar would be shipped since a week had passed. I wrote to the customer support and was informed that my order was not placed since there was an issue with the payment and it was canceled. I checked the web store to reorder but calendars were already sold out. In the end: 1. I was not informed about the payment issue. 2. I was not informed that my order was canceled (there is still info that my order is placed and in the process in the account on the website). 3. If I just relied on Kiehl's help then my present would just fail since it will be never delivered and I would never be informed about the issue! 4. Even though this is not my fault here (if I were informed about the issue I would reorder immediately) I can not order the calendar from Kiehl's web store anymore since it was sold out. So think twice if you want to order some presents to your loved ones from Kiehl's web shop.

The website is THE worst maze to use !!! They give you 15% when you sign up for newsletters yet when you sign up they refresh your basket, so you have to add again and then code says “already been used” so I re tried. The website took me 25 mins to try and buy a toner I wanted only for the emails not to come to through ? Promo code don’t work !!! Website is faulty and constantly reloading and removing items from baskets DONT RECOMMEND THE WASTED TIME

They use parabens (methylparaben and propylparaben) in their skin products.. do I have to say anything else??

Gift card system online doesn't work! I have spent about 2.5 hours calling customer service multiple times and using their online chat, only to be hung up on, disconnected, given the ring around, and at best told there is nothing they can do. This is real money that Kiehl's will not help me use! My family bought me $100 gift card, now I have to go back to them embarrassed, after having WASTED HOURS of my life, to tell them that the card doesn't work. Kiehl's virtually has no customer service available who can actually help customers...I am also a long time customer and spend about $700 a year on their products, I would expect much much better from a high-end company like this. I suspect, when they got bought out by Lancome, everything went to sh**; it certainly isn't the same customer experience, and now I wonder if they are cheaping out on their products as well...??? I am starting to look for another brand for skincare.

I purchased their retinal fast release night serum (not cheap!) and followed instructions on package but within three days my face was peeling and shedding skin by the bucket load...still happening, and my face is very sore. Have sent two emails asking for advice and refund but have heard zilch. Am not a novice regards serums so be careful people. Needless to say am no longer using this product.

I ordered several items from them and UPS mangled them in shipment. UPS sent the package back to Kiehl's. I only received a partial refund on the order. I NEVER RECEIVED IT. I called customer service and was connected with a lady in INDIA. I explained my case and she said it would be taken care of. IT WASN'T. I cut and pasted the tracking information in to an email to customer service and they DID NOTHING. I tried to reorder and that order was cancelled for some reason. Never, never again with this company. L'Oreal owns them and it shows.

My wife purchased several products and didn't catch the auto address, prefil which was in error. After speaking with a customer service representative I'm utterly disgusted in the way they treat consumers, thier archaic 1850 systems. I strongly recommend consumers to not by this product until they learn to get with the times and treat the customer with respect.

If there was an option for zero stars that’s what they would get. First off I have used their products for awhile and for the most part have been satisfied. I recently had a reaction to their new night cream. It’s an additional to the midnight recovery line. I developed extremely dry red patches immediately and had to see a dermatologist. That’s my fault for not doing a test patch. I contacted them and have gone round and round for a week and a half trying to get a refund. I have spoken with several representatives and all have said something different. I have to wait for a rep from their escalation dept. to reach out to me for the details of my reaction. I requested an email as it’s difficult to answer my phone at work. I was assured that would be no problem however received a phone call instead. I called back as soon as I was able to and spoke to the “appropriate” rep. That was last Friday and I was sent an email confirmation stating a refund would be issued in 2-5 days. I called back today as I have not received the refund and the rep I spoke told me it was my fault since I did not answer their call! I explained that I had indeed spoken with a rep and had a reference number. I asked to speak to a supervisor and was disconnected. Surprising… I called back and this rep told me the refund would take 30 days and he could not transfer me to a supervisor cause he had already explained the process to me! Are you kidding??!!! This is not acceptable! I will be switching skincare lines! Absolutely worst customer service ever!