Kiehl'sReviews of kiehls.com

Bad customer service and delivery. Order some items like a gift for Mother's Day, and it took more than 10 days to get it.

My order had 11 items. I only received 9. Customer Service doesn't care. As compensation, they offer me a discount which is also available on social media. So disappointing, terrible service. Just don't buy online. Or don't buy at all.

Ho recentemente fatto un acquisto approfittando della promozione "IL TUO GOLDEN TICKET" che prometteva specifici benefici al raggiungimento di una spesa minima. Purtroppo, l'esperienza si è rivelata frustrante e deludente per vari motivi. Innanzitutto, la promozione non è stata applicata come pubblicizzato. Dopo aver effettuato l'acquisto basandomi sulle informazioni fornite nella mail promozionale, mi sono accorto che le condizioni dell'offerta non erano chiare né rispettate. Ho cercato chiarimenti dal servizio clienti inviando una richiesta dettagliata, ma la risposta risultava poco chiara e chiusa. Data l'assenza di comunicazione e la mancanza di trasparenza, mi sono visto costretto a esercitare il mio diritto di reso. Questa esperienza sottolinea una pratica commerciale poco chiara e un servizio clienti carente, che non solo non risponde ma non aiuta a risolvere le situazioni problematiche. Consiglio a chiunque stia considerando di fare acquisti su questo sito di procedere con cautela. È fondamentale che un'azienda comunichi chiaramente e rispetti le promesse fatte ai consumatori, qualità che in questo caso sono mancate. Spero che la mia esperienza possa servire da monito e che il servizio miglior in futuro.

Went to Montgomery Mall Store to return product. Sales associate refused to give me my original receipt back. Manager was on break. She told me to move so she could help other customers. I told her I wasn’t moving or leaving until I received my receipt. She went in the back and did nothing. She came out a few minutes later. Again nothing. She then decided to call the manager. I waited10 minutes. All in all I wasted 30 minutes of my time. Giana was the rudest associate at any store I have ever encountered. I eventually received my receipt back. No apology nothing. Giana should be fired.

Ordered online Monday April 1st and items show they have been shipped however tracking number doesn't work and has not been updated since Monday. Called Customer service and was told it was coming from a company called Deliver It. Never heard of this company. Almost $300 ordered and I have no idea when it's coming or if it will ever come. I feel like my friend and I got scammed.

Ordered online, then waited 2 months!! Whole time they were saying it will be delivered, and then called me 2 months later saying unfortunately they can’t give me my package. Probably because I used my gift in it. The most unprofessional and rude experience ever! Never buying again!

How painfully dreadful can a company get? Seems I’m not the only one who’s had vouchers offered but it is impossible to redeem them. Perhaps it’s a marketing tool —offer a voucher, get clients to make their order, they then get fed up waiting for customer service to respond when they don’t work, so just make the order anyway. I’ve been waiting over 2 months for a resolution. One of the worlds richest companies should be ashamed of themselves. But then why should they care if the coffers keep overflowing. Up to us to move elsewhere. Great shame.

A total scam, bought several products, the 80usd product never arrived and never got refunded even tho they sent me a ‘refund receipt’ most likely fake, it never got to my account. Never been scammed before doing online purshases. STAY AWAY. I will not recommend nor use their products ever again! On top of that, didn’t receive thefree samples they promised. Only 2 out of 10 came with the package. SCAM.