KidrobotReviews of kidrobot.com

I placed an order with severall items on pre-order. When they finally shipped, it looks like they were either shipped to the wrong address or they were delivered somewhere else. After alerting Kidrobot of this they have stopped answering emails. Unforutnately it looks like I will need to involve my bank to try to resolve this. My suggestion to those looking into pre-order, just wait until the item is in stock.

Quick emparhetic response, and bonus points offered as consolation for large volume of lost points d/t my misunderstanding of the rewards program. You don't get rewards just for signing up for an account, it's a separate process. I knew I wasn't going to get full recompense, but it was a nice surprise to get a little something for reaching out with my frustration over the situation.

Always respond back when had a question

The customer service was on point. We had an exchange, and we were concerned there might be a hassle. Nothing could be further from the truth! Quick responses and quick return shipping. We'll definitely do business again.

They have great customer service. If you have an issue appropriately brining it to their attention will get it resolved. Literally every item I’ve received has been amazing quality!

I ordered a Coraline doll last September and still have yet to receive it. When I reached out to check the status of my order, I was given a later delivery date than previous given and no chance of a refund. The customer service is also atrociously lacking in being helpful. I recommend you save your money or go elsewhere because this is not the place to go.

I had a small mix-up with my order and initially believed I received the wrong item. I reached out to Kidrobot customer service and was genuinely impressed with their quick response and professionalism. Michelle from the support team responded promptly and with kindness, showing no frustration over the mistake and instead offering friendly assistance and understanding. Once I realized the item was correct after all, their graciousness and excellent communication truly stood out. Top-notch customer service with fast resolution and a respectful, helpful tone throughout—thank you, Michelle - Kidrobot Customer Support!

I had some trouble tracking my order but I was provided a tracking number by the next day and I got my items shortly after. Thankyou