KidrobotReviews of kidrobot.com

For some reason I didn’t get a confirmation email, so it’s only a four star rating. The other side of this is that Michelle in CS did a fantastic job of helping me track down my order. She got me a tracking number within a business day. Very happy with the support!

Order arrived in fair amount of time- originally the package went to the wrong location but customer service assured me the carrier would reroute my package to my address. Kidrobot was very communicative and my package did arrive after a very small delay.

Communication could have been a little better as I had placed a preorder and didn't know when, or after reading review on this site, if it would arrive. They had shipped the rest of my order previously and everything had been great, but when I saw the item was in stock and had some reviews already and hadn't received a shipping notification yet for mine, I was a bit worried about my order so I contacted customer service, got a fairly quick response and within the next week my preorder shipped and arrived so I am happy with my most recent experience.

Fixed issue with shipping. So I feel that the service team went above and beyond helping me fix an issue with the addressee on my order. The person I worked with was super nice and very patient. They communicated with me in a timely manner and I honestly feel that they did a fantastic job. I know some of the reviews don't sound so good but I say give them a chance. I know I will order again and I feel confident that if a problem arises they will help me to the best of their abilities.

there was a problem with my order. It took a couple times reaching out to customer service. But then they made up for the mistake big time! Much appreciated

ORDER #375288-KR Terrible company, stay away! Ordered two item one is pre-order second says ships 6-10 business days haven’t received an item in 3 plus week, emailed them them address only pre-order item who k I wasn’t even asking about, that I called the worst possible representative who can barely talk clearly, told me that we try to ship all items together which is complete scam and it states on the web that non pre-order items ships within 6-10 business days. So I asked to speak with a manager the guy put me on hold that hang up.

Don’t even get me started on this company I ordered a suction cup plushie and a doll in Oct of 2024. After I ordered items all of a sudden they are saying pre ordered which it didn’t say they when I ordered them. Finally it said items will be in stock first quarter of 2025 and guess what the suction cup plushie is in but they refuse to ship it without the other item! Which is bullshit! They need to suck up the shipping and ship the one item that is in stock! Now the doll has been pushed back to 3rd quarter which is July-September this is unacceptable! Items were almost 100.00 total and they were suppose to be a Christmas gift for my step daughter! And to top it off the only communication with them is email which is crap! I will never buy from them again! I feel scammed! And have stated that in several emails!

Never ever order from this trash company unless you want to wait over an entire year to get a defected piece of garbage merchandise that the local art class could’ve done for you. I waited 13 months for just a simple package of 2 plushies, and when they finally arrived, after absolutely no updates or shipping emails, I only received HALF of my package that I ordered. I ordered a bundle with 2 plushies and only 1 arrived, while both were under the same order id and tracking number, so i had no way of knowing what in the world was happening with the other part of my order. This company is so unprofessional that it is unbelievable, and I will absolutely never buy from them again. It’s a shame. They used to actually be pretty decent. PS. No response from support about my package as of yet. I really don’t care anymore but I will be contacting a lawyer for the business malpractice if you don’t atleast get back to me soon. Shame shame.