KidrobotReviews of kidrobot.com

Horrible Company. I ordered 2 things.One is a preorder. And the other is an in stock item. They refuse to ship the in stock item. I don't believe they intend to ship anything. Buyer beware!

This review is specifically for Ricci, the most amazing and human customer service rep I've ever had the pleasure of being assisted by. Historically Kid Robot's customer service has been 1 star at best, so much so that I've considered just not shopping with them anymore. ...but I just love their stuff so much! When I reached out to solve a problem this last time, I expected the same cold, scripted type of response I've become accustomed to, but I got Ricci. The story is that I had waited over a year for limited edition collectors sculpture that I couldn't have been more excited about. It FINALLY shipped and I was so excited. Then, USPS took it upon themselves to decide that I didn't live at my address anymore and marked it "return to sender". The item was, of course, sold out. When I reached out to customer support, hoping and praying that they would just send it back to me, I was initially told "not to worry, because I will be refunded the purchase price", which is NOT at all what I wanted. Ricci went out of her way to track the returned item down, stop it from being restocked, and coordinated to have it resent to me, though this was not their policy and definitely going above and beyond! Kid Robot has one amazing customer service person, a goddess named Ricci.

Shipping was fast, sadly my order got damaged during shipping. Contacted support and got a replacement! Really fast response from the seller, will definitely order there again!

Can't recommend enough.. Ricci is an angel and the products look AWESOME!! I had this huge auto-fill mishap and my order got stuck in customs bc of it and had to wait for the package to be shipped back over the Atlantic.. Kidrobot was extremely helpful and understanding over my mistake.

I ordered two plush and they got sent to the wrong address, but the customer service were AMAZING, they always replied to my emails and they sent replacement for the ones I didn’t receive.

I absolutely love KidRobot. I've had nothing but pleasant experiences with everything. Products are well made as well and always a great selection

If I had the option to give Kidrobot a -1 star, I would. BUYERS BEWARE when purchasing from Kidrobot. I recently ordered a product and the packaging came significantly damaged. I contacted Kidrobot support and told them that I simply wanted to exchange it for another one and they refused, due to their joke of a policy. I wanted to buy more stuff, but this was the first and last time I purchase from them.

Waited 5 months for two small items, I ordered a while back just to get this email today saying that I'm being refunded. The second email they sent me was a "refund" for an item i didn't even order! I went back to the website and the two items i ordered before are not even on their website anymore. Super disappointed by this experience and will never shop from them again.