KidrobotReviews of kidrobot.com

I ordered two plush and they got sent to the wrong address, but the customer service were AMAZING, they always replied to my emails and they sent replacement for the ones I didn’t receive.

I had some trouble tracking my order but I was provided a tracking number by the next day and I got my items shortly after. Thankyou

For some reason I didn’t get a confirmation email, so it’s only a four star rating. The other side of this is that Michelle in CS did a fantastic job of helping me track down my order. She got me a tracking number within a business day. Very happy with the support!

Communication could have been a little better as I had placed a preorder and didn't know when, or after reading review on this site, if it would arrive. They had shipped the rest of my order previously and everything had been great, but when I saw the item was in stock and had some reviews already and hadn't received a shipping notification yet for mine, I was a bit worried about my order so I contacted customer service, got a fairly quick response and within the next week my preorder shipped and arrived so I am happy with my most recent experience.

there was a problem with my order. It took a couple times reaching out to customer service. But then they made up for the mistake big time! Much appreciated

EDIT 1/1/25: I received the case of blind boxes as part of my order. I was to receive 2 additional blind boxes since I pre-ordered, which has not come yet. Customer service did not respond to my emails, but apparently the order was fulfilled. Great products, but still not a fan of their customer service, hence the -1 star. I placed a pre-order for a case of blind boxes on June 15th 2024. November 5th I received an email saying that my item was shipped. I was to receive the blind box case of 25, 2 special blind boxes, and a gift with purchase. The only item that was delivered was the gift with purchase. I emailed customer service several times throughout the month of December and did not receive one reply. Whatever new customer service provider they're using is completely ineffective. I've lost total trust in this company to fulfill basic shop transaction duties. AVOID THIS COMPANY. THEY DO NOT DESERVE YOUR BUSINESS. I'm certain now that the Kidrobot I once knew several years ago is NOT the same and is likely a scam site now.

I ordered two South Park plushies (Christmas Cartman and Reindeer Kenny) on 17th November 2024, both were delivered today (14th December 2024) to the UK. After reading some negative reviews about the company I was a bit worried my parcel wouldn't arrive. I emailed the help section to ask if the parcel was despatched and received a reply from "Michelle" within a couple of days to confirm it was shipped. Overall, my experience has been a positive one and I'm grateful it was delivered in time for Christmas. Thank you Kid Robot 🙂

I’ve been a loyal customer for a while and never had any issues until my most recent order. It was supposed to be in stock but ended up taking over a month to arrive. That said, I’m still a big fan of their stuff and hope they fix their shipping time. Their customer service team eventually sent me with tracking information.