Kidmoto Technologies Reviews | Read Customer Reviews of kidmoto.taxi

Kidmoto Technologies Reviews | Read Customer Reviews of kidmoto.taxi

Kidmoto Technologies reviews

193 approved reviews, newest moderated first

Laura M.
Jan 9, 2020
Our driver was a nice enough guy but…
Our driver was a nice enough guy but for a one way ride for $465 (which would normally cost just over $100) this was not worth it at all. The child seat they provided was totally not comfortable at all - our 2 year old's head kept lulling forward and there were no side head rests for her to rest her head against so I had to hold her head the entire ride (so not a great ride for me). I could have bought two new car seats and dumped them at the airport for this price. By the time we knew what it would cost we were worried we couldn't get another service, which is why we went with this one. We should have gotten champagne and a back massage at this rate but instead got a pretty uncomfortable ho-hum ride. Driver drove well though and was nice but not worth $465 - that's just insane.
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Faith A.
Jan 7, 2020
An absolute dream to work with!
I booked Kidmoto for my clients. Absolute dream to work with!
Response from Kidmoto TechnologiesJan 8, 2020
Hi Faith, Thank you so much for taking the time out in leaving us this wonderful review. It was a pleasure serving you and your clients, and we are overjoyed to hear that you loved our service. Car transportation companies seemingly have forgotten about child safety, and child car seats, that is why Kidmoto has stepped forward to properly address child safety in vehicles. Our drivers are professionally registered, professionally insured and trained to install child car seats. You can count on us at all times! Your feedback means a lot! We look forward to having you again. Kriselda Pentecostes Customer Care Agent KIDMOTO TECHNOLOGIES
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Colleen S.
Jan 6, 2020
Great experience!
Great experience!
Response from Kidmoto TechnologiesJan 7, 2020
Hi Colleen, Thank you so much for taking the time out in letting us know that you loved our service! Your feedback will surely help not just our humble company's reputation, but also the families out there in the community as they will have an idea of how child safety + convenience + peace of mind can be made possible when traveling with little kids. It was a pleasure serving you. We look forward to having you again. Kriselda Pentecostes Customer Care Agent KIDMOTO TECHNOLOGIES
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Meghan
Jan 5, 2020
Perfect experience
We had a really great experience using the service between Newark and Manhattan. I was initially concerned because upon booking I did not immediately receive a confirmation email, however, close to our travel date I received a confirmation text, which is exactly what the website had said would happen. I found the booking system user friendly and the drivers very courteous and professional. The driver who picked us up at the airport was available by text once we landed so we could let him know once we had our bags and were ready to meet. If we end up traveling to NYC with our young kids again I would definitely use this service again.
Response from Kidmoto TechnologiesJan 5, 2020
Hi Meghan, Wow, on behalf of Kidmoto and our drivers, I would like to sincerely thank you for leaving us this wonderful review. Your feedback will surely help not just our humble company's reputation, but also the families out there in the community as they will have an idea of how child safety + convenience + peace of mind can be made possible when traveling with little kids. We are so happy to know that you would love to use our service again! Thank you so much for trusting our company! We look forward to having you again soon! Kriselda Pentecostes Customer Care Agent KIDMOTO TECHNOLOGIES
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CHARMAINE
Jan 4, 2020
Unjust added fees
Our flight was delayed due to a snow storm. I continually updated the driver through the app, however the driver decided to head to the airport even though we hadn’t even taken off. When the receipt arrived we’d been charged excessive waiting and parking fees. I emailed to query this and I did receive a refund, which I’m grateful for, but I hope this is not common practice as I would like to use this service for future trips (I did use for a return trip to the airport and had no issues)
Response from Kidmoto TechnologiesJan 5, 2020
Hi Charmaine, Thank you for choosing KIDMOTO TECHNOLOGIES to transport your most precious cargo! Our company deals with lots of drivers and clients and it’s nearly impossible to watch every ride in a real time format. With that said, anytime there is a situation that a client brings to our attention it is immediately reviewed and then we can go back through transcripts and records and see what had happened. It is not our prerogative to cheat any of our patrons, what we truly want is to provide you with an amazing experience and top notch service at a fair price. Thank you for reaching out to us and giving us the opportunity to make things right by you. I am pleased to hear that you are satisfied with the resolution and we look forward to providing you and yours many more rides in the near future. Thank you again for your loyalty and if there is anything else we can do for you please feel free to contact us anytime. Seth Behrman Director of Customer Support Kidmoto Technologies
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Sharon
Dec 28, 2019
Amazing service
Amazing service! Kind driver, great car seat. Great experience!
Response from Kidmoto TechnologiesDec 29, 2019
Hi Sharon, First of all, we would like to express our utmost appreciation for taking the time out to leave us this wonderful note. Your feedback means a lot to Kidmoto and we couldn't be any happier to hear that you found our service amazing. Your children's safety and your peace of mind are our top priority and we are beyond grateful that you found Kidmoto worthy of your trust. Thank you and we look forward to serving you again soon. Kriselda Pentecostes Customer Care Agent KIDMOTO TECHNOLOGIES
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Daria C.
Dec 28, 2019
Excellent service
Excellent service! Booked tight before the flight. They met us at the baggage claim. The car seat was very good and clean. Highly recommend!
Response from Kidmoto TechnologiesDec 28, 2019
Hi Daria, On behalf of Kidmoto and our drivers, I would like to sincerely thank you for leaving us this wonderful review. Your feedback will surely help not just our humble company's reputation, but also the families out there in the community as they will have an idea of how child safety + convenience + peace of mind can be made possible when traveling with little kids. Thank you for your recommendation and for trusting our company! We would love to have you again soon. Kriselda Pentecostes Customer Care Agent KIDMOTO TECHNOLOGIES
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Varune M.
Dec 26, 2019
Very good experience
Very good experience, no complaints. Price point is a bit on the high side.
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