KIBOReviews of kibocommerce.com

I ordered an item costing over $500 from a retailer that uses shopatron. The day after J placed my order the status showed that my order had been processed and will ship within the next business day. 4 days had gone by and no shipment. I emailed them on a monday and they got back to me within 30 mins saying my item will be shipping from the city where I live. It will be shipped from a local retailer and I will have it some time during the week. Since the retailer is within my city it will be same day shipping. Well a week had gone by. My order status was still "your order has been processed and should ship within the next business day." I emailed them again twice with no reply. In the second email I said I want to cancel the order. my next step is to open a dispute with my credit card company to get my money back if they don't email me back. I don't understand why it's taking over 2 weeks to get an item that's shipping from my city. It can't be more than 30 kms from where I live. Edit: Shopatron, you guys obvsiously don't care about getting it right. I sent an email to the address you provided basically saying I want a refund and to cancel the order. The reply they sent me was, "your order is at the top of our priority list. We will hopefully ship it out in a day or so." Do you guys even read the messages?

After canceling my order without any apparent reason, we had to make many phone calls and email. They finally get our order back on track.

I placed an order on 24 November and cancelled the order on 9 December. An inquiry after a week of inactivity got me a murky response from customer support and a customer survey to fill out. I don't mind waiting two weeks but I want a status report by that time, not "it's working". I was looking forward to my first Seymour Duncan purchase! And, Update: Although I ended up purchasing from another seller, Shopatron and Sue made it ok by getting back to me and being apologetic. My order just hit a snafu. I'd call on them again.

Ordered a sweater and a hat at daleofnorway.com. They use shopatron for shipment. And was ordered to Denmark. My hat was not in stock after I had ordered, I did not get a call or mail, if I would like to have different hat with the shipment, so I shouldn't pay double for shipment. They sent the sweater anyway. So if I would like a hat now, I have to pay extra 15 euros for shipping. I wrote an email to daleofnorway about this statement. They said there was nothing to do, to chance it. Because they use shopatron as external firm for shipping. I ordered as a gift, because is was for my dads birthday. But they also forgot to do that. And the text I wrote for my dads birthday card was unreadable, because their firm cant use the letters "Æ Ø Å". And that was not written anywhere. And was not written on a separate paper, just on the order page. Much of the text looked like this "h%ber du n&r" The tracking number with DPD did not work at any time. Got my delivery, but still today there is nothing to trace. cant recommend shopatron and daleofnorway This Chrismas it went wrong again. You guys shipped the wrong size of shirt. Everywhere it is written medium. But you ship a Large. Hurrible company.

I ordered three shirts from Shopatron I was very pleased with ease of shopping and the prompt delivery I was also informed on status of my order

I ordered items--some even personalized with embroidery--and received them within 24 hours! Amazing experience! Highly recommend.

I ordered from Modells.com and it was an awesome experience. My order arrived quickly and prompt. I as received updates via email when it was processed and shipped!!

I purchased a Hot Tub Through Lay-z-spa, who use Shopatron. I noticed that I had made a mistake on the shipping address, and phoned them as soon as possible. The person I spoke to in customer service could not have been more helpfull, both on the phone and with promised emails. Thank you to the person below. Breixo Sanmartin-Allinson Customer Support Representative Best Regards, Shopatron Customer Service