KIBOReviews of kibocommerce.com

Absolutely banging burgers was top notch spuds was top notch everything’s was over the top good will definitely be coming back 100% recommend for burger place in Plymouth 👌🏻👌🏻

Waiting for a week for this company to “verify payment” prior to shipment. Every other online company verify’s payment almost instantly. They seem to be an order processing company for manufacturing companies. Clearly they are behind the times.

Super jainatha

Unbelievable how bad this company is. No order confirmation while placing order. Shipping tracking. I was wasn’t even sure my order went through and a month later a package arrived. I was double ordered and tried to call customer service but I’m not sure they actually have customer service. They are terrible in every way. I’m writing this because my experience was so bad that I hope it somehow makes a difference. With all of the online ordering available, Kibo has to know how shoddy of a business they run.

Ordered a backrest for a Can Am Spyder. Ordered the wrong one. Tried contacting Kibo twice by phone. No one picked up after an hour on hold. Finally just disregarded the return instructions and called the shipping dealership directly. They were able to generate the RMA themselves.

Read all of the negative reviews of Kibo very carefully. You can see that they are all written by the same person. He or she uses a bunch of different names but the same type of language. My hunch is they work for a competing company.

I too, like many of you, had an awful experience. Ordered a hitch from BRP. KIBO site was a disaster, kept crashing. Tried again 5 hours later, and finally confirmed an order. The next day, was notified my order was shipped by 2 competing firms. Called KIBO to cancel one, no luck. Said just accept them and they would generate a return and provide a shipping label. 2 months later, still no return label. When I expressed my frustration to customer service, in regards to how long it was taking, how I was promised a return label etc etc, they said it would take several months as they had to contact BRP to authorize a shipping return label. When I questioned why it would take several months to get a return authorization/shipping label, he hung up on me. I called a month later, was told to ship the duplicate back at my own cost, and I would be refunded shipping costs. Short of it all, it has been 3 months, I have incurred and eaten nearly $30 of shipping costs (including the original shipping fee which was not refunded by the vendor, PLUS the $6.05 KIBO fee) plus my own shipping costs. Essentially, I have spent almost $45 on shipping for a $30 part. Skidoo and BRP should re-evaluate this relationship. As a brand that considers itself to be a premium product, with premium service, it boggles my mind why they would rely on a bucket shop like KIBO that is so far behind the times, lacks the infrastructure to properly service their clientele, notwithstanding their customer service is nothing short of disgraceful. I am on email 6 or 7, and have had no less than half a dozen calls on this matter....just spinning my wheels. Shame on you KIBO and shame on you BRP for using such a poor quality firm.

Horrible, Kibo takes zero responsibility in taking care of customers for brands that they are trying to represent.