KIBOReviews of kibocommerce.com

Waiting for a week for this company to “verify payment” prior to shipment. Every other online company verify’s payment almost instantly. They seem to be an order processing company for manufacturing companies. Clearly they are behind the times.

Unbelievable how bad this company is. No order confirmation while placing order. Shipping tracking. I was wasn’t even sure my order went through and a month later a package arrived. I was double ordered and tried to call customer service but I’m not sure they actually have customer service. They are terrible in every way. I’m writing this because my experience was so bad that I hope it somehow makes a difference. With all of the online ordering available, Kibo has to know how shoddy of a business they run.

Ordered a backrest for a Can Am Spyder. Ordered the wrong one. Tried contacting Kibo twice by phone. No one picked up after an hour on hold. Finally just disregarded the return instructions and called the shipping dealership directly. They were able to generate the RMA themselves.

I too, like many of you, had an awful experience. Ordered a hitch from BRP. KIBO site was a disaster, kept crashing. Tried again 5 hours later, and finally confirmed an order. The next day, was notified my order was shipped by 2 competing firms. Called KIBO to cancel one, no luck. Said just accept them and they would generate a return and provide a shipping label. 2 months later, still no return label. When I expressed my frustration to customer service, in regards to how long it was taking, how I was promised a return label etc etc, they said it would take several months as they had to contact BRP to authorize a shipping return label. When I questioned why it would take several months to get a return authorization/shipping label, he hung up on me. I called a month later, was told to ship the duplicate back at my own cost, and I would be refunded shipping costs. Short of it all, it has been 3 months, I have incurred and eaten nearly $30 of shipping costs (including the original shipping fee which was not refunded by the vendor, PLUS the $6.05 KIBO fee) plus my own shipping costs. Essentially, I have spent almost $45 on shipping for a $30 part. Skidoo and BRP should re-evaluate this relationship. As a brand that considers itself to be a premium product, with premium service, it boggles my mind why they would rely on a bucket shop like KIBO that is so far behind the times, lacks the infrastructure to properly service their clientele, notwithstanding their customer service is nothing short of disgraceful. I am on email 6 or 7, and have had no less than half a dozen calls on this matter....just spinning my wheels. Shame on you KIBO and shame on you BRP for using such a poor quality firm.

Horrible, Kibo takes zero responsibility in taking care of customers for brands that they are trying to represent.

I agree with the reviewer who wrote "If you ever place an order and the website redirects you to Kibo to handle their sale, back out immediately and order from a different site." I was buying something from joby.com and had no idea Kibo was behind them. When I tried to place my order on joby.com using a credit card, I got a transaction failed message, so I tried it again using PayPal and the order went through. But then I received 2 order confirmations with different order numbers, meaning I was charged for duplicate orders. Joby uses Kibo to process credit card orders, and fulfill orders, and provide customer service for those orders. Neither the Joby website nor the Kibo website would let me cancel any of the orders. I emailed both Joby and Kibo, neither cancelled one of the the orders. I tried calling Joby, they were closed. I tried calling Kibo, their message said closed until 12am CST. Called at 12:15am CST, nobody at Kibo answered phone or chat. Tried multiple times over the next hour and half, nobody at Kibo answered. Got hold of Kibo 2 hours later on chat, they said they would cancel one of the orders and email me. Hours later I received 2 shipping notices! The order was NOT cancelled and I never received an email. I tried calling Joby, but they are not open Fridays. I called Kibo, they said too late the orders had shipped. They told me I would have to pay to have it returned! I said no way, this is completely their fault. They said they would talk to someone about getting a prepaid return label and while I was on the line they hung up on me! I called Kibo back and the new person would not even try to get me a label, claiming the distribution center was closed, even though when I called 10 minutes ago it was open! They told me to refuse shipment, but I am not at home during the day to do so. At this point I believe Kibo committed fraud, they falsely claimed the transaction had failed and double billed me and did absolutely nothing to refund the money, cancel the order, or stop shipment, and lied about their customer service hours. I called my credit card company and they got Kibo on the line. Kibo took no responsibility and said they would be sending me a label. I have received nothing to date. After the package arrives I will be opening a dispute with the credit card company. I am not paying 1 cent for Kibo's mistakes. Horrible, terrible, company. I also will never order again from any merchant who uses their services.

Purchased a jacket from BRP they sent me the wrong size. Contacted Kibo to obtain a prepaid label to return the jacket that was sent in the wrong size as I didn’t feel I should have to pay for something that was an error on the part of the distribution store. Their customer service representatives are either incompetent or ill trained as it took 5 weeks and an email to the actual store. Once the store clerk emailed me back he said that it wasn’t at all what Kibo told them was the issue. If you can imagine after sending photos as proof that jacket was the wrong size and clearly stating I didn’t want a replacement jacket Kibo had the store send another coat!! Try and avoid any purchases that use Kibo as their return agent, it’ll be nothing but torture. Contacted the store directly and had a return label in under 2 hours. Terrible service from Kibo

Crap service and no sense of urgency. Go somewhere else and use a different part because you will never get the product.