KIAURA EyewearReviews of kiauraeyewear.com

CANT GET MONEY BACK. Ordered these sunglasses while i was away on vacation to try them. When i came home I tried them on, like many I tried them and they just werent my style. Nothing bad about the glasses or the people making them. My problem is that there is no way to get your money back youre forced into store credit or an exchange. The glasses were in my home for 1 hour max and put on one time to try them, they are in perfect condition and in original packaging. Why cant i pay for a return ship and send them back ?

do not buy from this company. I never got my product. multiple emails and canned responses and still no delivery. ZERO customer service

Absolutely horrendous and does not include any of the features listed… as well as terrible customer service! DO NOT BUY!!!

Just got my first pair from these guys, and they look great. Buying online I've had more than my fair share of pairs it didn't hold up well and felt cheap, and these are not only feel great to wear, they also feel really well made. And I have to commend them for their amazing customer service. So many times when you try to exchange or return something becomes so annoying you just don't even bother. One email to them that I wanted to switch one of the pairs that I got for a different style, and he replied almost immediately sending me a link for the exchange which was easy as I've ever experienced.

I’m mainly writing this review to provide some balance for some of the negative reviews that I’ve read here that seemed completely unfair I bought two pairs of Kiaura sunglasses for the price of one and when they arrived I was delighted with the quality – are they Persols no, but they work out at £60 per pair delivered and for that the quality is fantastic. Shipment took a little over a week and when I contacted customer service with a question they got back to me as soon as time zones allowed. I lost one pair in a lake on holiday and was so disappointed I immediately ordered two more pairs (buy one get one free again) - I had a couple of questions about the availability of different styles that Bernadette answered immediately. My sunglasses have just arrived and guess what, they’re brilliant just like the last ones were. If you take into consideration that they are £60 a pair, they ship internationally and work across different time zones, I can’t see why anybody would have anything to complain about. They’ve just released ladies styles and as soon as they become a available in the colour that I want I’m going to buy two pairs for my wife.

Poor quality, heavy, easily scratched, and terrible customer service. Beware "fast fashion", it's all fake reviews and gimmicks.

The ordering process was very easy and informative.when I received my order yesterday, i realized I loved the fit and style of the glass of one , the other I liked but wished I had selected the preferred size on both. I sent an email explaining my issue and got an immediate response for customer service , directing me to the proper site to make an exchange. I very impressed, but it got so much better. I went on line, followed all instructions but each time I tried to complete, i got sent back to the start and had to do all over.this happened 3 times for 20 minutes.. I again contacted customer service, explaining my frustration, stating I was late for work and would complete later. Was I shocked when Bernadette got back to me immediately and stated her apology and she would fix that and send me out a prepaid label to ship replacement back, which I just received. In my opinion your organization will be a five Starr rating with associates like Bernadette. Please recognize her for me. Ronald Haley 508 847 4808

Customer service has always been great with me. I've purchased 5 Lautner's in different colors and am quite happy with them. I have a drawer of high quality shades, but I seem to reach for the Lautner row the most. Glad to have these in the arsenal!