Missing plugs for expensive machines I bought they never sent ones out or contacted me back.
Response from Kiara Sky NailsMar 20, 2025
Hi Constantine,
Thank you for your review, I'm so truly sorry to hear that you didn’t receive a part for your machine. I completely understand how disappointing it is to invest in high-quality equipment only to have a part missing, and even more so not to receive a follow-up. This is not the experience we want our customers to have and we want to fix this as quickly as possible.
Could you please email me at [email protected] with your order details and which specific plug was missing from your order? We'll make it our priority to resolve this issue for you.
Thank you so much for your patience and understanding. We truly appreciate the opportunity to make things right.
- Emie, Customer Service Manager
SA
Sara
Kiara sky, terrible company, lousy products
15 year nail veteran, I'm sorely disappointed with Kiara sky. This is not a company for nail professionals. Their products and equipment are very poorly made. Their dust collector has no suction, their nail drills arrive broken and never get repaired properly even though they should be under warranty, they block all the negative reviews of their products from nail professionals and only allow the good ones. I've never seen such a shady company receive so much business, they definitely have a good scam going. If you value your money don't shop Kiara sky.
The one exception is their acrylic brush. That is the only item of value and quality they sell.
Response from Kiara Sky NailsMar 20, 2025
Hi Sara,
I just saw your review and I was so shocked that I wanted to reach out! I’m so incredibly sorry to hear about your experience with our products—this is absolutely not the experience we want for any of our customers, let alone a dedicated nail professional like yourself. We take so much pride in our products and always want them to meet the highest standards, so it truly breaks our hearts to hear you’ve been disappointed.
Please know that we stand behind everything we sell, which is why we offer a 30-day happiness guarantee and an additional 15-month electronic warranty to make sure you’re completely covered and happy with your purchase. If something isn’t right, we always want to fix it. We’d love the chance to make this up to you—please email us at [email protected] with your order details, and we’ll personally look into this to find the best possible solution for you.
Thank you for taking the time to share your experience. We truly value you and hope we can turn things around.
- Emie, Customer Service Manager
SS
Shaun S.
Not worth the trouble
Not worth the trouble. The product is inferior- both the top coat and the base dry up and are unusable, with half the bottle of product remaining! Then when you order - count on being charged immediately- but receiving an email 4 days later- stating your order is still being processed. When you call for an update and explanation as to the hold up- you’re told it will be another 5 days before it even ships! That’s 9 days after you have been charged. They state they have the product in their warehouse- and won’t tell you how many employees they have packing these orders. There’s no expediting even though you are out the cost of half the product, due to its poor quality and ridiculously short shelf life. This is the 2nd time- the excuse for the outrageous delay in packaging your order to ship, is ALWAYS due to some enormous number of orders they have just received over the past weekend, due to a sale. If this is true, and they know this- then any reputable company would plan on this onslot of orders and hire more help to meet their customer’s needs!
Response from Kiara Sky NailsMar 20, 2025
Hi Shaun,
We’re so sorry to hear about your frustration, and we truly appreciate you taking the time to share your experience. This is absolutely not the kind of experience we want for our customers, and we want to do everything we can to make it right.
It sounds like you may be referring to our dip powder base and top coat, which we know can sometimes dry out due to the way they interact. Because the dip base is activated by the top coat, certain steps need to be taken to prevent them from curing each other too soon. That said, we completely understand how frustrating this can be, and we’re always happy to offer a replacement if this happens—that’s exactly why we offer our 30-day happiness guarantee! Please reach out to us at [email protected], and we’ll take care of it for you.
As for shipping, our standard processing time is 1-2 business days, but during high-volume sales events, it may take up to 3-4 business days before an order ships. We know waiting for your order can be frustrating, and we truly appreciate your patience while our team works hard to get every package out as quickly as possible.
Again, we’re so sorry for the inconvenience, and we really appreciate your feedback. Please reach out so we can make things right—we’re here to help!
CH
Cheyenne
Don't waste your time or money
This company is unprofessional, slow and has no idea how to run a business or conduct positive customer service. I bought a $300 nail drill from them that arrived broken (this was after waiting a week for KS to even process the order and a week to get to my house). They say they have a 30 day return policy. When I called to ask for a return shipping label because they sent me a broken e file nail drill I was told I need to send a video of the issue! Seriously? I spent $300 on a product from them because I wanted a high end quality machine. Why would I not want to keep it?? Kiara Sky is not customer oriented. They take your money instantly but take 2 weeks to ship within the US and they don't guarantee their products. I filed a complaint with the BBB as well. Save your money and save time by buying from some other nail supply company
CL
Charlene L.
UPDATE-KIARA SKY 1 STAR REVIEW
On 07/06/23 I gave Kiara Sky 1 STAR review.
I am happy to report that they made it right.
They apologized and are sending me a new bottle...full this time. :-)
Thank you Kiara Sky for correcting the error! ;-)
LK
Leighann K.
I like the products but takes forever…
I like the products but takes forever to ship.
DB
Danny B.
Trash purchasing system
This review is based on how their ordering system is setup for discount codes. I was going to be a new customer & signed up for the messages to get 10% off my first order. I placed all items in my cart to proceed, however, I kept getting error messages about an item in my cart disrupting the application of the code. I played the removal game for a minute trying to figure out what item was the problem. I messaged customer service & their response was “discount codes cannot be used in conjunction with other promotions/offers”. My thought process is duh obviously. Dang near every e-comm platform has similar rules, HOWEVER, they simply apply the discount to the items that are eligible in your cart. Not tell customers to remove other offer items out of their cart, then apply the code, make your purchase, then make a separate order and pay additional package protection fees and shipping fees because 1 item wouldn’t qualify for free shipping. Just trash. I’ll be looking elsewhere for the items I wanted.
VC
Veronica C.
bought nails for my sister and they did…
bought nails for my sister and they did not last long the tips break off easily lasted maybe 3 days on and these were gifts for her bc she does her nails all the time she can buy cheaper nails and they last longer.. not strong enough not thick enough for wearing to thin.. sorry won't buy again...
