The polish is literally amazing. So pigmented and I absolutely love the bottles. I called to ask a question about the gel builder and actually talked to a real human. She answered my questions and gave me some tips! I highly recommend this brand!🤍💅🏽
SG
Stacie G.
300 dollars just throwing it away!
From the prep to the horrible builder, to the nails that absolutely are terrible, this is a disaster of a at home nail company. There are only two things I like about this company.
The large amount of colors to choose from.
The awkward little flash cure light.
Everything else is waste of money
And I want to tell you the BIGGEST WASTE OF MONEY IS THE NAIL LIGHT
Omg I couldn't get rid of it fast enough
Response from Kiara Sky NailsApr 13, 2026
Hi Stacie,
Thank you so much for sharing your feedback with us, we truly appreciate hearing from our customers, and we're so sorry you've been unhappy with your purchase.
We took a look at your order and noticed it was placed about 18 months ago, and we truly wish you would've reached out sooner! We would have absolutely loved the chance to help you out. We always offer a 30-day money-back guarantee on all our products to ensure you are 100% satisfied, and our customer service team is always here to troubleshoot, answer questions, or make things right if something isn't working the way it should.
We also wanted to mention that Kiara Sky is a professional nail brand meaning our products are designed for licensed nail technicians who have training in professional application and techniques. While we absolutely have customers who love using our products at home, our systems do require some technique and know-how to get those beautiful, long-lasting results. We always recommend watching tutorials or reaching out to us with questions so we can help guide you through the process.
We'd truly love the opportunity to help if you're still having issues! Please feel free to reach out to our team at [email protected] – we're here for you and want to make sure you have a great experience with all your Kiara Sky products.
Warm regards,
Emie
Customer Service Supervisor
JO
Josh
When a Company Gets It Right It Deserves To Be Said
Or written. I initially had an issue with a Kiara Sky order a few months ago. I'd rather not go into any of the details but unfortunately things didn’t go as expected, and I shared my honest experience here —because that’s what reviews are for. What happened after that is why I’m writing this 5-star review and why I deleted my previous review.
The way Kiara Sky handled the situation completely changed my perspective. The follow-through, accountability, and level of care shown were genuinely impressive. Emie, in particular, a customer service manager at Kiara Sky set a standard I wish more companies would aim for. Even though it wasn't Emie who caused the issue, she immediately took personal ownership of the situation, communicated clearly and respectfully, and made sure everything was handled with great care from start to finish. I’ve dealt with a lot of customer service reps over the years, some good, some bad, but this was easily the best experience I’ve ever had.
As for the products-I am truly amazed! The Beyond Pro Rechargeable LED Lamp III -the nail lamp is fantastic. It comfortably fits each hand with no heat spikes, cures evenly, and the cordless design makes it super convenient to use anywhere you want. The battery charges quickly and lasts long. You can tell real thought went into the comfort and overall design—it looks feels, and operates like a high end professional piece of equipment. I do have one suggestion though, that the next model (maybe the Beyond Pro IIII) has the control panel/screen on the top, perhaps near the logo so that it's easier to do your own nails but doing someone else's nails is a breeze.
The gel polishes are outstanding as well. The bottles have a special non-slip coating so the chances of a bottle slipping out of your hand is extremely low. Speaking of the bottles-love how they are the same color as the polish that's in them. Brilliant. The polish itself has a pigmentation that is beautiful, rich, vibrant, and consistent— it is incredibly easy to work with. Application is smooth and controlled, and honestly, you could get away with a single coat and still achieve great coverage.
I was also lucky enough to get a set of the new gel cover tips-(long square.) These tips are impressive. They're protected well in a strong plastic box all sorted nice and neat. They have a rounded edge that fits inside the nail cuticle like it should along with a perfect apex and c-curve. These cover tips are thick, strong, and very durable.
Now as far as the issue I had, mistakes can sometimes happen with any company. What truly matters is how they respond when they do—and Kiara Sky responded the right way. They earned my trust, my respect, and this review.
Credit where credit is due. Kiara Sky chose the right person to lead customer care. Emie embodies the brand through her professionalism, integrity, and authentic care—qualities that are increasingly rare. She has proven exactly why she holds such a key role at Kiara Sky, and they are truly fortunate to have her.
I now understand why the brand has such a loyal following. The products are exceptional, but just as importantly, so are the people behind them.
In short, I highly recommend Kiara Sky to anyone looking for durable, high-quality, and beautifully finished nails.
—Josh
JB
Julia Basaca C.
Great priced monomer
Great price for monomer that is universal and high quality. I won’t use another monomer.
CB
Charity B.
I tried to check the price with…
I tried to check the price with shipping but they don’t show shipping prices endless you type in your email and the minute I did that shop logged in and then completed my order without any authorization from me like clicking complete order which it just went right through and bought it, I cant afford it right now and I did not click complete order, and getting ahold of customer service is bullshit because they just send an automated message through email saying they’ll contact you within 24-48 hours, and send you to voicemail on phone, it’ll be shipped before im able to cancel it.
Response from Kiara Sky NailsSep 8, 2025
Hi Charity,
Thank you for taking the time to share your feedback. I want to clarify how our checkout system works, since I completely understand how this could have been confusing.
When you enter your email at checkout, Shopify (the platform we use to securely process orders) may recognize your email if you’ve placed an order with us or another Shopify store before. In that case, it will automatically pre-fill your saved details, such as your name, shipping address, and payment information. However, this does not complete an order for you. An order cannot be placed without you manually reviewing your cart, accepting the terms, and clicking “Complete Order.” Orders are never processed automatically.
In terms of timing, our offices are open Monday through Friday and closed on weekends and holidays. If you contacted us over the weekend, you would have received an automated message confirming that we’d respond once our team was back. During business hours, our phone lines are always answered by a live agent within seconds — so if you ever need to cancel an order placed over the weekend, you can simply call us Monday morning before it ships.
For the quickest help, we always recommend reaching out to us directly at [email protected]
, as that allows our team to immediately review your specific order. Reviews are important to us, but email is the fastest way to resolve an issue like this. If you’ll share your order number with us at that email, we’ll be happy to take care of it right away.
We value your business and want to make sure you feel supported. Thank you again for giving us the opportunity to help.
- Kiara Sky Team
JG
John G.
I purchased a beyond pro nail dust…
I purchased a beyond pro nail dust collector. The first one lasted two weeks. After jumping threw hoops we received the second one under warranty. It will only run for approximately 2 to 3 minutes and not restart until a cool down of a few minutes.You would think for $299 that would receive a quality product. This product is absolutely useless. And customer service is terrible for what you have to do to return a product.
Response from Kiara Sky NailsMar 20, 2025
Hi John,
First and foremost, I am truly sorry to hear about the trouble you had with your Beyond Pro Nail Dust Collector. I completely understand how frustrating it must be to have not one but two units give you problems. It sounds like there was a manufacturing defect with the product which is something we will ALWAYS take care of and I sincerely apologize for any disappointment this has caused.
I also want to extend our apologies for the difficulties you mentioned in the warranty and return process. Your experience doesn’t reflect the standard of service we strive to provide, and we’re committed to doing everything we can to make it right. We value your feedback because it helps us pinpoint where we can improve and ensure our customers feel taken care of every step of the way.
To get this resolved for you as quickly as possible, please reach out to me directly at [email protected] with your order details so I can personally assist you. We want nothing more than to find the best solution.
Thank you so much for sharing your experience with us and giving us the chance to make it better. We truly appreciate your patience, and we hope to restore your trust in Kiara Sky soon.
Warmly,
Emie, Customer Service Manager
DE
Devon
Product faulty and no support
I had an issue with the top coat in the pack I was sent. I emailed the company and they told me that sometimes this happens in transit and to put the bottle in a cup of boiling water for 5 minutes. This didn't help. When I went back to the company to ask them to either refund or replace the product, they asked for images. I sent a video to them via email - each time they said they hadn't received it. Refusal to help beyond that. Expensive product with terrible customer service.
Response from Kiara Sky NailsMar 20, 2025
Hi Devon,
I'm really sorry to hear about the trouble you experienced with your top coat. I know how disappointing it is when a product doesn't meet your expectations, and I'm truly sorry for the issues with the product as well as the mix-up with your video submission. We care deeply about your experience and this is not the type of experience we want you to have.
Please email me directly at [email protected] with your order details so we can work together on a solution.
Thank you for giving us the chance to fix this and for your honest feedback.
Look forward to hearing from you soon,
Emie, Customer Service Manager
EM
Eric M.
gel top and base coat
so i bought their led lamp love the fact that has a wide opening to put hand into but make sure customer puts hand to fingerprint plate or thumb doesnt cure. i bought the gel base and no wipe topcoat a few customers later they returned with gel peeled off ( i was confused as to how new lamp fresh product ) well after carefully checking the issue i thought it was the lamp (brand new) so had to return but than i used a workers lamp and same thing even the top coat was dull and still not cured so i tried another brand from my work place and no issue with there product so contacted kiara sky and was told no other complaints hard to believe so finally i asked to talk to head person in charge ( im still waiting they dont care about my business or concern) but it was after their 30 window i had bought a few bottles and they allowed me to return .... not happy with the product nor customer care this is my lively hood and cost me my reputation and clients ..... not even sure ill purchase again.....
Response from Kiara Sky NailsMar 20, 2025
Hi Eric,
I'm so deeply sorry for the trouble you've experienced with our LED lamp and gel products. It truly hurts us to hear that our products didn't perform as expected and that this has impacted your business and reputation. We understand how crucial reliable products are for your work, and it pains us to know we let you down.
We genuinely care about you and want to make this right. Please, when you have a moment, email us at [email protected] with your order details so I can personally review your case and work on a solution that helps restore your trust in our products and service.
Thank you for sharing your experience with us. Your feedback is invaluable, and we’re here to help in any way we can.
- Emie, Customer Service Manager