KiaPartsNow.comReviews of kiapartsnow.com

Your delivery options are lousy and so are your payment options. You do not accept a credit card it is 2026!

Ordered some shocks and associated parts at the same time. The order was split into two parts and then I notified that the shocks were 'Back ordered without an available date. The part is removed from the order'. In the comments below, it said 'The part on your order is a Kia controlled parts. This means once approved, the order cannot be canceled and the part cannot be returned.......By replying "I accept", you are agreeing to accept a non-returnable part on your order.' I replied to the email to tell them not to ship it, but got a notice that the reply was non-deliverable. I got the impression that they were going to send all of the other parts, which would've been useless to me, and I might now be able to return. Was able to get the order cancelled when they couldn't give me a delivery date using a chat session. Spent a lot of time researching parts, price and vendors, so it really ticked me that all of this was wasted.

Easy and fast

I used the vehicle year and part needed. It did not fit. I could tell it wasn't the part I needed right away. They refused to let me return although it's still in packaging and box. They said it's an electrical part. Shouldn't matter if it was never tried on the car. They said if I returned it would be an unauthorized return. They are jerks. I have returned from other companies for same thing. I was told that the brake connectors can be different even if the same car because Kia made them to fit differently for same car. Terrible company and person. Also the price was t4.00 and eBay sent me one for 8.00 that did fit.

At best inconvenient-by-design RMA practices, but actually pretty deceptive.

Wrong part. Won’t communicate back via email. Can’t get an RMA to return and get a refund. Total Scam.

Great prices, easy to navigate and quick shipping.

1. It took forever to verify the part was correct. The description was not clear. 2. Shipping options were not clear. Ther regular ground shipping was exhorbitant, then right under that for $6 more (as the page made it seem) you could have overnight shipping. 3. I turns out it was nearly $300 to ship a 26 lb package. Had the options been more clear, I would have waited an extra week. 4. Ordered on a Friday, discovered the extra $300 for shipping on Sat. Called. Only "Chat" allowed. I chatted, got redirected. Chatted again saying "change the shipping to standard, or cancel the order." Monday am got word that the part miraculously shipped, even though it was originally going to finish processing until Tues. Essentially "Sorry, (not sorry). eat the $300." 5. I have need for additional parts but will avoid KiaPartsnow if it is at all possible.