KiaPartsNow.com Reviews | Read Customer Reviews of kiapartsnow.com

KiaPartsNow.com Reviews | Read Customer Reviews of kiapartsnow.com

KiaPartsNow.com reviews

Showing 138 reviews with 1 star · Clear filters

Shondra
Oct 15, 2026
Part is defective and doesn't work
Part is defective and doesn't work
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Richard
Oct 13, 2026
Wrong part after waiting 5 days.
Wrong part after waiting 5 days. A total waste of my money. I wish the best for your next purchase.
Response from KiaPartsNow.comOct 14, 2026
Thank you for your feedback. We apologize for the inconvenience. We have no record of an RMA request being submitted for this order, and the order is now outside our return timeframe. We encourage customers to contact our support team promptly if there are any issues with their order so we can review the concern within the applicable return period. Your feedback is essential for improving our services.
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Danielle
Oct 13, 2026
I was sent the wrong part
I was sent the wrong part. I ordered a transmission fluid dipstick and recieved an oil dipstick instead
Response from KiaPartsNow.comOct 14, 2026
Thank you for your feedback. We apologize for any confusion regarding the part received. Our records indicate that the engine oil dipstick was the item ordered. We understand your concern and encourage you to review your order details to confirm the part selected at checkout. Your feedback is essential for improving our services.
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DUANE S.
Oct 13, 2026
Sent me the wrong part
Sent me the wrong part
Response from KiaPartsNow.comOct 14, 2026
Thank you for sharing your feedback with us. We’re truly sorry to hear about the trouble you experienced, and we understand how disappointing this situation must be. For any concerns regarding your order, an RMA (Return Merchandise Authorization) is required so we could further assist you. We’ve looked into your order, and unfortunately it falls outside our 5 business-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause. For more information regarding our returns policy, please visit https://www.kiapartsnow.com/service/kia-return_policy.html Your feedback is essential for improving our services.
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Melissa G.
Oct 9, 2026
I ordered parts for my car and the site…
I ordered parts for my car and the site said it would fit my car when I got them they did not fit my car not even close the stickers and everything still on the springs never put on the vehicle and packaging still in good condition and they won’t take the springs back so that I can order the correct ones. I explained to them that I just left an abusive marriage that I am a caregiver and need my car for work and that this car is all I have plus I still owe $9,000 on it and had to replace my rear and front suspension and they said they won’t take it back because they f packaging and it being a special order item which it isn’t I wish I could include photos to show u they keep denying me I have complex ptsd and work part time so $280 is a lot of money my rear end is sagging and I just put new tires on it and it sways in the back because of the springs the front end is higher than the rear. What am I supposed to do?!?!?! This is unacceptable they wouldn’t lose money because I would purchase the correct springs.
Response from KiaPartsNow.comOct 12, 2026
Thank you for your feedback. We apologize for the frustration this situation has caused. Our records indicate the part shipped was the item ordered. Unfortunately, this is a special-order part that is non-returnable under our Return Policy. Please see our return policy below. Your feedback is essential for improving our services. https://www.kiapartsnow.com/service/kia-return_policy.html
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Eveline B.
Sep 29, 2026
Your delivery options are lousy and so…
Your delivery options are lousy and so are your payment options. You do not accept a credit card it is 2026!
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Karen R.
Sep 3, 2026
Kia soul 2016 worst car ever
I used the vehicle year and part needed. It did not fit. I could tell it wasn't the part I needed right away. They refused to let me return although it's still in packaging and box. They said it's an electrical part. Shouldn't matter if it was never tried on the car. They said if I returned it would be an unauthorized return. They are jerks. I have returned from other companies for same thing. I was told that the brake connectors can be different even if the same car because Kia made them to fit differently for same car. Terrible company and person. Also the price was t4.00 and eBay sent me one for 8.00 that did fit.
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Robert K.
Sep 2, 2026
At best inconvenient-by-design RMA…
At best inconvenient-by-design RMA practices, but actually pretty deceptive.
Response from KiaPartsNow.comSep 3, 2026
Thank you for your feedback. Our RMA process is in place to ensure returns are properly documented and handled consistently, not to be difficult or deceptive. Our return requirements and policies are clearly provided on our website. Please also note that product images are for general illustration purposes and may not always represent the exact part configuration. When a part is a specific color or finish, that information will be clearly indicated in the part description. Your feedback is essential for improving our services.
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