Kia Motors AmericaReviews of kia.com

Own a total lemon and KIA AMERICA couldn’t care less! They will do NOTHING to help with their defective car. If zero was an option I would have selected that!

Kia knowingly sells cars with bad motors then makes up reasons why the warranty won't cover a new engine

2021 Kia Telluride Faulty Motor Issue. Without a vehicle almost a month. Still waiting on rental reimbursment that Kia MOtors states takes 45-60 day to send to you after you have to pay for it for a warranty issue.

My Kia customer service experience went from good to bad before even making my first payment. I purchased my Kia telluride at the end of March 2025. It took me a month of checking different vehicle and I decided to go with the Telluride. I decided to go to Earnhardt Peoria Kia. There was no pressure from them to purchase and after a few hours i and my wife decided to purchase. I had a trade in and after everything was said and done, my wife removed all products from our trade in EXCEPT the garage remote which she forgot about. She called back within 24 hours and had them pull the remote and save for us. They acknowledged they had the remote and stated it would be at the front deck. My wife went down to get the remote and she was told the remote was no longer there and it was either lost or misplaced when the person working the desk was no longer employed. I waited a few days and sent a text to the lead person who sold the car to me. He told me to contact the front desk (why i had to do this is beyond me), so I called. To put it mildly, the call did not meet any of my expectations. I told her I needed the actual remote or money to purchase a new one. I decided to give it a week, before I would start posting my experience online. I had a pretty good idea, I wouldn’t hear back from her, since she said she wasn’t in the position when it happened. Either way, someone has my garage remote and I’m just supposed to assume, no one would use for bad reasons. Way to go Kia, you took a good experience and ruined the good will before my first payment was made. I guess saving a few bucks is worth it. Maybe they should listen to phone recording to see how there employees are doing.

I own a 2014 Kia Sorento I bought used in 2017 while I was active duty in the Air Force. I am now separated from the Air Force and paid off my Kia. My Sorento began having engine knocking issues so I took it to a dealership. Kia manufactured terrible engines for my 2014 Sorento and settled a class action lawsuit. I was never mailed any recall notices or any notices regarding the class action lawsuit, and Kia customer care did not even have me registered as the owner of the vehicle until I called to inquire about the engine issue and getting my engine replaced. They denied replacing my engine because I didn’t get the KSDS update prior to my engine knocking even though my vehicle has been diagnosed to have issues caused during manufacturing. I am a disabled veteran on a fixed income and they quoted me at $11,000 out of pocket to replace the engine in my vehicle for an issue they settled a class action lawsuit for that they failed to inform Kia owners about. The entire time the class action suit was in progress I was busy serving our country ensuring they have a safe country to conduct business in and they can’t even take responsibility for their own manufacturing problems.

We took our brand new Kia EV9 in for warranty repairs 2 months ago, and we were just informed today that it would be at least another month before they can get to it! They gave us a loaner that is much smaller, much lower end and not an EV so we have to buy gas. 3 months and all they say is they have to continue to wait before they can get to it. Will we ever get it back? Who knows, but 3 months is not acceptable. And they aren't waiting for parts and they aren't working on it. They say they just have to wait for Korea to get back to them. Never buy a Kia!!

Just had 45k service for my 2020 Kia Telluride. Some of the things they include are just a rip off... Filter air cleaner-$33 (sure why this is needed when they also replaced the air filter), AC odor treatment-$37, Battery service kit -$17 (battery tested low and they recommended replacement, so not sure what the service kit was for, engine treatment-$29, fuel system flush-$38, plus there was an added service charge of $261 on top of everything. Total bill for this service was almost $600. My recommendation is to find a good independent mechanic that will do what is needed to keep your car running right without overcharging you for unnecessary add-ons!

After having a routine transmission service at my local certified mechanic in Weiser Idaho, they were conducting complimentary diagnostics for the month of December. My mechanic after servicing my transmission at 102k miles had a code reading issue with my head gasket. At this point I had it parked in front of my house because I knew further issues would arise if ai continued to drive it. My mechanic in Weiser which is over a hour away from Kendall Kia printed me out a long and detailed report of the code reading and the transmission service I had complete with photos. I then took this paperwork down to Kendall Kia via a different vehicle knowing there had been recalls for defective engines as a result of a MANUFACTURER DEFECT. The warranty would be extended for those having issues from a head gasket leak into the engine, which was exactly the issue I was experiencing. I brought the paperwork down, spoke to Martin "my service advisor" who printed the manufacturer defect info from KIA. I then brought the paperwork from KIA to my mechanic in Weiser at which point advised me to follow through with a tow and diagnostic done at KIA as the findings were identical to the issues we were experiencing with my 2016 KIA Sedona. I then had my vehicle towed down to Kendall KIA confident that my issue would be rectified and that KIA would stand behind their products rather than skate around known issues they were selling their vehicles with, and a big, expensive issue at that. A month or so later, KIA asked me for all kinds of service records (oil changes to be exact) of which I provided and. Some of these records I had to search high and low for including records of service done at the dealership that were not uploaded and recorded to CARFAX as well. My services have been performed at several locations due to Covid and convenience. Several of these records were performed by a mobile mechanic that I had used in the past. Apparently, the records were not good enough, didn't have invoice numbers or taxes. I guess a lack of breakdown (of which KIA allows you to perform your own as well as hand written records in the user manual) Needless to say, KIA and their tech line which has the SAY SO in weather your vehicle will be covered or not declined my claim due to lack of information provided by a buisiness I used for regular maintenance. I have called and called and spoken to KIA customer support and managers and supervisors which is absolutely POINTLESS. They gave me the run around, apologizing and letting me know there was nothing further they could do for me. My hands are tied and now stuck with a vehicle that is regularly maintained with just over 100k miles that has manufacturer defects that they are refusing to cover and stand behind their consumers and their products. In addition to their decline, if it was not covered I was to pay a $200 diagnostic fee for them to go through my vehicle. Well, false statements and supposed declines of service were supposedly done by me including a transmission service, which I had just had done!!!! So I paid for a false diagnostic because all the fluids were new and paperwork was sitting on my passengers seat! This is my 3rd KIA vehicle I have owned and will be the LAST! The people working in ALL aspects of the company act like they have your best interest, yet will find anyway to skate by their known issues selling these defective vehicles to thousands of people. I will be blasting this buisiness all over and will be seeking legal action. BUYER BEWARE!!!!