Kia Motors AmericaReviews of kia.com

Requested action on oil use on my Kia sorrento. They are aware there’s a problem. A tech svc bul is out but they say industry standards says it’s ok to use up a quart in 1000 miles. So how is that ok if they have a t s b out ? Just because they say it doesn’t make it right

I’m extremely disappointed in how Kia America has handled my warranty claim for a seized engine in my 2017 Kia Sportage. Despite following their procedures and working with a certified dealership, my vehicle has been sidelined for over a month while the warranty claim drags on without resolution. I’ve spent nearly $2,000 in rental expenses, and the back-and-forth between Kia and the dealership has been both confusing and frustrating. Kia’s communication has been inconsistent. At one point, I was told my claim was denied—only to later discover it was still under review. I performed several oil changes myself and provided documentation, but it’s unclear whether Kia considers or fairly evaluates DIY maintenance, even when it’s done properly. As a long-time customer, I expected more accountability, clearer guidance, and a sense of urgency. Instead, I’ve experienced delays, vague responses, and a lack of transparency that undermines trust in the brand. Kia promotes its 10-year/100,000-mile warranty as a selling point—but in practice, honoring that warranty has proven to be a slow and discouraging process. I’m sharing this in hopes that others will proceed with caution and keep thorough records if they plan to rely on Kia’s warranty support.

I paid off my car loan in full, yet my vehicle is being held by a shady repo lot you hired. They won’t answer calls or emails, and I’ve been forced to wait days just to schedule pickup. I’m being threatened with extra storage fees — none of which were disclosed. Your company is responsible for the vendors you work with. I’ve emailed and received no help. I’m working with legal counsel and am prepared to escalate this to the Illinois Attorney General. Kia, I expected better. #KiaFinance #ConsumerRights #RepoAbus

I feel scammed. I’m still paying for a car that burns oil every month. I was sold a "perfect" vehicle 3 years ago, and now they want me to pay for engine repairs. No trade-in, no buyback. Just bills. Please help me resolve this. #Kia #FrustratedCustomer

I purchased a 2021 KIA Seltos on April 13 and the engine failed on May 5, 2025. KIA USA has been a nightmare to deal with. No rental car support and no estimate on a new engine. 13600 miles on the vehicle. Buyer beware.

This is the worse automobile made on the market. I am unsure of why I thought this was a great purchase decision but IT WAS NOT. CONS: 1. Kia salespeople and finance just want your money. The 100K mile warranty which you think you're getting you're not. Here is what they don't tell you. The only way the so called 100K warranty is honored is if the car is in YOUR name only. I put my business as the main borrower and myself as the co borrower. 2. I was sold the car under the pretenses of having a 100K power train warranty and the sold additional Platinum Warranty to cover everything that wasn't covered under the 100k or 60/5 warranty. OR SO I THOUGHT. I did put lots of miles on my car but stayed up on my PM. 3. At 84K the transmisson went out. So I'll say this unless you are leasing these vehicles and turning them back in every two years. DO NOT PURCHASE this crap car. Their warranties aren't true warranties and they break way too easily. I don't care if I had 90K miles on the vehicle a transmission should not have went out. Especially since automotive 101 tells you not to even service the transmission until the care hits 100k or unless there are issues. Pros. Cute on the ouside. Steer clear of this vehicle again unless you are leasing and returning

I have a 21 Seltos @ 63k my engine blew up. No check engine light, no oil light, nothing. I was 5 1/2 hours from home on vacation. I had to pay for the tow out of pocket due to mileage. They replaced my motor and thankfully bc I was the original owner I didn't have to pay for it. They gave me contacts for kia customer care to be reimbursed for the rental I had to pay $800 for bc the rental places wanted to to bring the car back not take it to another state but that wasn't an option. They kept my car for 2-3 weeks so I definitely wasn't going to be able to afford keeping the rental that long either. Kia Customer Care has been a nightmare. I sent the information they needed for reimbursement, but now it has been almost 2 months. They don't respond to emails and if you call they just put you on hold and forget you exist.

I’ve had the worst experience with Kia, from the dealership all the way to corporate and Consumer Affairs. The level of customer service is appalling, and the lack of respect shown to their clients is truly unbelievable. My Kia Sorento was at the dealership from January to April. I had to go through mediation with Kia via the BBB Auto Line just to get repairs done that were supposed to be covered under warranty. After multiple issues, I finally got my car back in April, only to find the windshield cracked, which occurred while the car was in the dealership’s possession. Now, almost two months later, I’m still waiting for a reimbursement that was agreed upon during the mediation. I’ve had to call Kia Consumer Affairs weekly, and every time I’m told that my case manager, Jeremy, will get back to me. He never does. I only received one email from him last week requesting some documents, and that’s the only communication I've had. From the dealership to corporate, this company has been a complete disappointment. If you value your time, money, and peace of mind, I strongly urge you: never buy a Kia.