Kia Motors AmericaReviews of kia.com

Bait-and-Switch Tactics and Zero TransparencyI am incredibly frustrated with the misleading sales tactics at this dealership. Ramin originally sent me a written email offering $25,000 for my Mazda trade-in. However, when I arrived in person, they attempted to drop the offer to $23,000, completely ignoring the email proof I presented.To make matters worse, another sales associate previously told me I could lease or finance a Kia Sorento for close to $350 a month. When I came in yesterday to move forward, the actual quote was a staggering $664 a month with $5,000 down. This is almost double the original estimate and completely outside my budget.The blatant lack of consistency and transparency here is unacceptable. Tony the customer relations manager reached out and I explained what happened, he stated they’re all about transparency- that was it. No sorry or offering to be of assistance. I was also ghosted multiple times. It was so awful I decided to avoid Kia and got a Hyundai instead. All because of these terrible sales people and managers. I expect a business to honor their word and their written offers instead of using classic bait-and-switch numbers to get people through the door. Avoid this location if you expect honest communication.

I understand now why Kia motors America has only 1&1/2 Stars out of five. Here is my issue: I received a notification about my Kia Sorento that there was a limited warranty extension relating to the airbag clock spring assembly which made the airbag warning light stay on after I started the car. I went to Hollywood Kia here in South Florida with the paperwork in my hand that I received from Kia corporate headquarters in Irvine California. The notification States in bold letters that "You will not be charged for this diagnosis, regardless of the condition causing the light to illuminate", but after the service advisor spoke to the service manager they said that they would have to charge me one hour of shop time if the diagnosis for the condition was not the clock spring assembly that was outlined in the warranty extension. Shop time is billed at $220 per hour. Needless to say, that I left the dealership in disgust and utter frustration and I will never do any business with them in the future. After that I spoke with Kia consumer assistance and explained what had transpired at the dealership. They were not able to help me because the car was originally purchased in Canada so they referred me to Kia Canada who was absolutely no help because they could not find any recall or warranty extension for my car. That makes perfect sense because the notification came from Kia motors consumer assistance center in California. So after all of this run around, I have decided to repair the car at my local mechanic which should cost somewhere in the vicinity of $250 and never do business with any Kia dealership again. I hope that the loss of business that they will incur because of poor reviews like mine will cost them plenty of lost revenue. Their cars are decent quality, but the after sales service leaves a lot to be desired. The bottom line is to make sure that any car you are purchasing will have good after sales service. If you read some of the reviews here you will most likely stay away from Kia vehicles.

They don't care about their customers. I needed them to help me and they were so cold and uncaring...they call themselves customer care which is a joke

Good riddance, 2024 Kia Sorento! Never again. I bought my Sorento new in September 2024. Just 5,922 miles later, on October 23, 2025, a dashboard warning flashed: “Transmission system error! Check transmission fluid immediately.” The car took 5–7 seconds to shift gears, revving helplessly in between. That kicked off more than two months of dealer visits, 30+ days without the car and no diagnosis. They struggled for several weeks to replicate the issue until I drove with the shop foreman and reproduced it myself. I have 15 photos documenting every warning, the mileage and even the outside temperature. After all that time, no answers. The “repairs” were laughable. First, per Kia Techline, they removed an aftermarket security system the dealer had installed, but I hadn’t purchased, which they thought was interfering with the main computer. The problem returned the next morning. Next, they performed a transmission service—basically a fluid change. It fixed the symptom, not the cause. The fluid was low, but no one could explain why a car with fewer than 6,500 miles would be low on transmission fluid. The service manager admitted three things: they had no diagnosis; they could only perform repairs approved by Kia Techline; and the issue “was not unknown” to Kia. We discussed a Kia (not dealer) buyback and a lemon law claim—both long, uncertain processes. Meanwhile, I was stuck with a barely driven car I could no longer trust. Eventually, I sold it back to the dealer at market value with just 7,000 miles and yet remaining new car smell. I’m reasonable—things break—but when I make a large purchase, I depend on the seller to uphold its end of the bargain—in this case, the warranty—and not push the problem back onto me with the cheapest, easiest non fix possible. They knew there was a serious problem. They made it my problem, which I fixed at a significant cost. Ignoring a serious problem and “fixing” it by outlasting your customer is not way to run a business. Shame on you, Kia! I’m done with Kia for good. If you’re shopping for a car, do yourself a favor and look elsewhere.

I don’t recommend Kia because My sister bought a new sadan Kia before 2 year the ac stopped working and within 3 years the engine started burning the oil to the point that she had to replace the oil every 3 days. She was denied replacement or any kind of fix because her auto was from 2020 and the class action recall was from 2019. She went to the dealership and had to pay a larger amount of money for the dealership to replace the engine. Which this is absolutely wrong because she’s still paying that car and the car only has three years.

I had an engine replacement done at First Team Kia Suffolk Va. The dealership already had my vehicle for approximately three weeks for the repair. On the day I picked up my vehicle, I reported issues before even leaving the lot, including warning lights and a banging sound when going over bumps that were not present prior to service. I specifically asked for the vehicle to be inspected before I drove off. Despite this, I was released the vehicle. Shortly after leaving, I discovered serious safety issues including brake calipers that were not properly secured and a disconnected wheel speed sensor affecting ABS functionality. When I brought this back to their attention, I was told to return the vehicle. I was also informed that the technician who performed the work was no longer employed there. I scheduled two separate follow-up appointments with the service department, and both were not honored. I also consulted two independent repair shops, both of whom advised this was a major safety issue and that Kia should correct it at no cost due to the nature of the repair and systems involved. Ultimately, I had to pay out of pocket at another shop to correct the issues so the vehicle would be safe to drive. This involved critical braking and ABS systems and reflects a serious failure in workmanship and follow-through. Releasing an unsafe vehicle after a multi-week repair and failing to honor follow-up appointments is unacceptable. I cannot recommend this service department based on my experience. I've recently seen this is a typical experience for most Kia locations.

My experience with Kia USA and Kia Global has been nothing short of unacceptable. My 2019 Kia Optima EX suffered a complete transmission failure at just 82,000 miles—while I was actively driving, with zero warning. A catastrophic failure like this is not normal, and it raises serious concerns about the quality and durability of Kia’s powertrain. What’s worse is how Kia handled it. I contacted both Kia USA and Kia Global expecting at least a reasonable review of the situation or some level of goodwill support. Instead, I was met with a dismissive, one-line response: “we would not be able to assist with it.” That was it—no investigation, no accountability, no attempt to stand behind their product. A company’s true character shows when something goes wrong. In this case, Kia chose to do nothing. For a major mechanical failure that can cost thousands of dollars, their response was essentially to leave the customer on their own. If you’re considering buying a Kia, understand this: once you’re outside their narrow warranty window, don’t expect meaningful support—even in cases of sudden, serious failures. This experience has completely eroded my trust in the brand. I would strongly urge Kia to reconsider how they treat customers in situations like this, because right now, it reflects very poorly on their commitment to quality and customer care.

We've owned 2 Kia's. First in 2007 and second from 2016 purchased from this location. They burn oil like nobody's business. Warranty forever is a farce.