Kia Motors AmericaReviews of kia.com

I agree with most of the complaints, except so far crown kia in tampa bay has been good. saying that I wouldn't give 2 cents about corporate Kia, in CA. I have written the customer service twice WITH NO RESPONCE FROM CUSTOMER SERVICE Big mistake buying from Kia, first and last time I would have been smarter to stay with Toyota Steve S Tampa bay

I am extremely dissatisfied with the service I received from Kia regarding my 2014 Kia Optima Hybrid, VIN KNAGM4AD4E5066215. My experience began with a series of severe issues that put my safety at risk and led to unacceptable customer service. Initially, I brought my car in for repairs, and the service department assured me that the issues were resolved. However, just under two miles from the service center, my car broke down on the highway, creating a dangerous situation. Despite this, the service team claimed to have fixed the problem on my second visit. Yet, shortly after leaving the service center, I experienced the same breakdown issue again. Frustrated and concerned for my safety, I returned the car to the service department for a third time. This time, I was shocked to be informed that I needed to pay $15,000 for a hybrid battery replacement. This exorbitant cost was never communicated to me beforehand, and the service staff’s response was to direct me to the sales department in an attempt to sell me a new car, rather than addressing my concerns about the service. I reached out to Kia's customer service, who assured me that they would work on getting Kia to cover the cost of the battery replacement. However, it has now been a month since I last heard from them, and my issue remains unresolved. This entire experience has been deeply disappointing. The safety of my vehicle was compromised, and the customer service has been inadequate. I am left feeling that Kia is not standing behind their product as they should. I will continue to escalate this issue and seek a resolution through every available channel until it is addressed properly.

They have promised new up-date for the navigation for more then 6 months, Last 3 months next week, next week and so on

Let me share my experience with Kia America. In 2022, I purchased my first car, a Kia Sportage 2023, which I absolutely adore. However, less than two years later, my car started shutting off randomly while driving. Naturally, I took it to the service department. Initially, they found no error codes and couldn't fix what they couldn't detect. Despite multiple visits to the service center, the issue remains unresolved. My car has now been at the service center for a total of 52 days. Throughout this time, I've contacted KIA headquarters several times in an effort to address my problem. Despite assurances that my case was being escalated and that I would receive a call, it has been nearly two months, and I have yet to hear back from anyone other than "Brian," who sent an initial email requesting documents they should already have on file. I can wholeheartedly say I would NEVER recommend KIA to anyone solely based on their customer service. I should have done my homework and looked them up on the BBB where everyone has had the same complaint about how horrible they are. My only saving grace at the moment is that hopefully I can win my Lemon Law case. Please feel free to share this post and tag KIA. Help save someone from “KIA headache”.

stay out from this brand, major Engine issues, in most of their cars, recently I had an engine seized at 105,000KM, they have refused to change the engine. service is very bad and after service is even worth, senior management are incompetent and above all Kia car is a liability and definitely not a reliable car, explore other options if you care saving money and headache.

23 Sorento multiple issues- still not resolved 1 year later. Driving down interstate with small children in the car, loaded down with fireworks for the 4th the car literally dumped all fuel and gas light came on after making a bumping noise. Called roadside assistance & a friend to come pick us all up (roadside assist gave an eta of 4am the next day this occurred at 5pm). Found out that the drive shaft rubbed holes in my gas tank, they fixed that. Then the radio and dash went completely black, no radio, no safety alerts, no speedometer, nothing. Took it back to kia and they ordered a new head unit which took almost a month, no prob they gave me a loaner. Then the brake peddle started bumping really bad and this is at around 10k miles, rotors had to be turned warranty covered it, back in a loaner. Then the safety features once again quit working, reset head unit after calling dealership and they worked a little while, now they are intermittent only work at random. At 18k now the brake is bumping again, not covered this time states it’s my fault since I obviously hit brakes hard(45 and this is the FIRST time in my life I e ever had this issue, so not likely) so Kia agrees to fix it one time a a courtesy since so many issues but won’t pay for a rental or a loaner. So this being my only vehicle I have to pay out of pocket for a rental in order to drop off this crappy car to be fixed. And I still have no safety features which I paid for the pkg to have, they have no estimate on when they can get the car in and now if it doesn’t happen then the “courtesy” will expire. DO NOT BUY KIA!!!

I wanted to lease a Kia just for 3 years, the the manager tricked me and did it for 4 years, I didn’t see it, and my wife signed, this happened at Kia in Lynn, MA. This is my second lease and will be the last one.

My 2020 Kia Sorento’s engine died at only 37k miles. It’s been at the dealership since February (it’s now July) as we wait for a new engine. We have not been provided a loaner car or reimbursed for our rental car fees. We were forced to lease a new car for our family while still paying payments on this Sorento. We pay insurance and payments on a car we haven’t seen in 5 months. DO NOT BUY A KIA.