Kia Motors AmericaReviews of kia.com

Multiple problems multiple times with getting should be simple recalls done.

Purchased a brand new 2021 now it has been probably six months arguing with Kia about my driver seat. Ripping at the seams claim it’s wear and tear shame on Kia will never purchase another one again.

I will never buy a Kia again. I was in a car accident from behind no air bags deployed which left me paralyzed.

J’ai acheté un Kia Sportage hybride. Commandé fin novembre 2023, reçu seulement en juillet 2024. Je précise que c’est mon troisième véhicule Kia consécutif et que le précédent était un Kia Proceed. Des équipements me manquent sur mon nouveau véhicule, notamment la mémoire du siège conducteur et la fonction qui le faisait reculer pour s’installer plus facilement. Globalement, mon Sportage est une bonne voiture bien équipée, mais je trouve que la radio DAB est bien moins performante. Avant je captais sans problème plusieurs radios en DAB sur mon trajet domicile travail, maintenant, je subis des coupures incessantes qui m’obligent à n’écouter qu’en FM. De plus, je trouve le son moins bon. Par ailleurs depuis 2 jours, un message m’indique que la pile de ma clé est faible. Je l’ai échangée avec la clé de secours, le message est resté le même. J’ai testé les 2 piles, l’une affiche 2,67V et l’autre 3V. Commentaire du chef d’atelier : c’est peut-être parce que la clé est rangée près d’un téléphone. Ça peut effectivement arriver, mais je doute que cela soit le motif du dysfonctionnement... Je m’attendais à mieux de la part de Kia.

I purchased a 2020 Kia Telluride from a dealership (Dodge) in Ohio in 2023. When I looked at the vehicle, I noticed a Candian sticker on the door frame. I really didn't give it much thought...other manufacturers have vehicles built in Japan, Mexico, etc. After purchase, which the dealership did not tell me about the Telluride being a Canadian import, I called Kia America to check on a recall. Kia America could not find the VIN in their system, and referred me back to Kia Canada. After several calls on hold for a long time, I finally talked with a customer rep that said the vehicle had to have a letter of compliance stating that any open recalls had to be performed before Kia Canada would provide a letter of compliance that Kia dealerships in America could then provide necessary recalls/repairs, etc. After getting a dealership in Missouri to provide a recall on a wiring harness issue, (that our Telluride did not have), Kia Canada did provide a letter of compliance. (When we took the Telluride in to the Missouri dealership, they could not find the VIN in their system, and jumped through some hoops to be able to enter the VIN into their dealership records. They were very nice, and helpful, and we thought all was well, and actually performed another recall requiring a software repair concerning the parking brake) Recently we received the latest recall about the driver's seat function button that needed repaired. I took the Telluride back to the dealership that had helped us in Missouri, and they ordered the necessary parts for the recall repair. After several days, the nice service manager called me and stated that Kia (America) could not provide the necessary recall parts since the vehicle was a registered Canadian vehicle. This seemed absurd to me, since all Tellurides are produced in Georgia, and that parts should be available regardless of where the vehicle was registered. Long story, next, of trying to contact Kia Canada. After several emails and several on hold phone calls, (probably a total of 2 hours of on hold over the times that i called back.), the representative said that it would need to be escalated to another department and "they"would get back to me asap. This is where I became very frustrated and tried to get the representative to help me, and although I didn't lose my temper, I was very firm, again asking for help. I never heard back from them, and decided to sell the Telluride to a GM dealership, to take it off of my hands. I lost about $6,000.00, because i could have sold it on FB Marketplace, and had a buyer, but because I couldn't get the recall parts, they backed out. (I don't blame them.) Never again will I have anythng to do with Kia. There customer service, at least in Canada, was horrible, and the fact that Kia America couldn't somehow get the needed parts , was beyond common logic. Granted, I should have checked the Canadian registration when first purchasing the Telluride, but had no idea of what was in store, especially when it came to recalls, and the fact that the VIN couldn't be cross-referrenced. When I sold the Telluride, it was out of warranty, but if I needed warranty repairs, while still under the warranty limits, I would have been required to take the car to Canada for a warranty issue. Warning to anyone, looking at a Kia with a Canadian sticker on the door panel.....buyer beware. I liked the features and ride, etc with the Telluride, but Kia has some real problems with customer care and their relationships between Kia America and Kia Canada. I hardly ever write reviews, but felt that I needed to do so, if it would help anyone else, considering a Kia.

Kia will not honor the engine recall. My 2017 Souls engine blew up due to the engine recall. It been since December 2023 when the car was towed to the dealership in Alhambra California. The dealership tried to smell me a new engine while I was still under warranty and they have a engine recall. It's been almost 9 months and thousands of dollars arranging transportation when the engine blew up. Kia sucks and they told me that they won't cover the recall issue. I'm sueing Kia America for dereliction. DON'T purchase a Kia unless you want to replace it at your cost. They are not an American company and they don't care if they take advantage of Americans. BUYER BEWARE!!! My case number is16354063 and I will be glad to share my experiences with anyone who would like to avoid Kia. I will be advising the international association of firefighters union as to why no firefighters should purchase a vehicle from a company that won't stand behind their recall. DON'T PURCHASE A KIA UNLESS YOU WANT TO BE DISAPPOINTED!

I bought a new Sportage 3 months ago when it came time for my first oil change (3000 miles) I called with a 300 mile margin to make sure I got in. I called no one would answer the phone for two days. Then went to customer portal and set up an appointment (the earliest time was 20 days). Time passed I arrive and they had no clue or appointment slot for me. I'm now over the scheduled time for required initial oil change but they are unapologetic give me a time 8 days on. On top of that now my Kia portal where I had requested an appointment won't let me in. I now see why KIa has such awful reviews. I made a mistake buying this care before reading reviews.

From the first day I left the dealer with the car, the USB kept disconnecting every time the car hit a small bump. I took the car to the dealer in Monterey and after a full day of waiting they said I should use an official cable. I was already using an official cable. I bought another official cable and the problem did not improve. I contacted another dealer in South San Francisco and asked if they had the USB part to fix it and they said they aren't allowed to tell me that but that I should bring the car in. I brought the car in and after waiting a full day for them, they reported that I needed a new USB port but they didn't have any stock. They told me that they'd contact me once they had stock. After 2 months I hadn't heard from them so I contacted them but no reply. I tried again and no reply. So I contacted Kia customer support and they said the dealer will contact me. The dealer never contacted me. So I contacted Kia customer support again telling them I was still waiting, but no reply. So I sent another message to Kia customer support but not reply. So I sent another message to Kia customer support but not reply. So I sent another message to Kia customer support but not reply. So I sent another message to Kia customer support but not reply. So I sent another message to Kia customer support but not reply. So I sent another message to Kia customer support but not reply. So I sent another message to Kia customer support but not reply. So I sent another message to Kia customer support but not reply. So I wrote a review on their Google Maps site, but still nothing. I don't know what else to do other than write this review since NO form of contact results in any information, nor any info about when the part will be in. This issue has been going on for more than *1 YEAR* without resolution!