Chase H.
Refused to prescribe antibiotics for UTI without labs
I get UTIs every few months or so. They always go away after antibiotics. My previous primary care doctor said that I was just one of those unfortunate women who was prone to them. The first couple times I used K they prescribed the antibiotics and all was well. Now, after approx 2 years of using the service, the doctor I chatted with refused to prescribe meds without labs. I explained that this is for sure a UTI, I get them frequently, and I am immobile/disabled and can not make it to the lab. She still refused to prescribe meds and was extremely rude. I paid for a membership after having luck the first couple times and thinking that I could use it for my frequent UTIs (it's even something they list that they can prescribe meds to treat!), but now I spend a couple hours waiting on chat responses only for the doctor to refuse to prescribe the antibiotics. This is such a scam/ripoff. It's antibiotics for documented frequent UTIs, not a controlled substance! Absolutely ridiculous that they'd try to force you to go to a lab and rather you develop a kidney infection instead of prescribe antibiotics that have always worked. If I was able-bodied enough to just go to an in-person doctor's office for something as simple as this, that's what I would do instead of using an app.



