K HealthReviews of khealth.ai

This is just a public service, don't waste your money! I paid 50 dollars up front, the provider didn't even treat my UTI(no prescription), even though I was miserable!!!!I canceled my service right away, went to an urgent care, paid 15 dollars and got the prescription. Called them in the morning, horrible customer service, very rude and useless just like their provider, asked for the manager, she said I guarantee you my name won't do anything for you either!, put me on hold for 29 minutes!!I ended up hanging up. I've been a RN,BSN for 25 years, I worked with providers like this. My only advice, don't waste your money, especially since you won't be able to get a customer support. There are other apps which give you the first month free and if you like the service you pay.

I had to answer the questions for the computer then had to answer same questions for a clinician. Took me a very long time just to learn that you can’t order anything for me anyways. Waste of time.

Used to be a great service. Now not worth it. You connect with Nurse Practitioners who do not listen to you. I had a visit with a male nurse p who barely spoke to me! I used to speak with doctors when I used the platform. Now its a bunch of nurse ps which leads me to suspect the quality of care especially since the price increase. If I am paying that much money I would like to speak to a doctor. "High Quality care" is what they advertize

Waited for hours on the phone just to be told that they can't do anything. I've never experienced this with any other online doctor but them. I usually use CallOnDoc but they currently are not accepting my state. I tried this thinking they would be useful. I was wrong. A total waste of time. NEVER use these people unless you just want to make a donation. You can't reach anyone on the phone and customer service sucks! Stay away!

Complete waste of time! First off, medical visit through an app should be a video call at the very least so that the provider can look the patient over with a set of eyeballs. Everything was done through text messaging and was a complete failure in care. First, the provider did not listen (or read) my description of symptoms noting that I suffer from chronic sinus infections, and am very familiar with the symptoms, what types of relief had, and had not worked for me in the past. I told him that I tried all the first line of defense strategies to head off symptoms the week leading up to visit (ex. rinsing, steroid sprays, decongestants, etc) with no relief. I emphasized that I even tried steroid sprays like Flonase despite knowing that they have never helped me in the past. I told him I have several bottles around from previous prescription packs to battle previous sinus infections. I also explained that as a repeat, chronic sufferer that local (desert) doctors usually prescribe me with pill form steroid with antibiotic because they it is more effective for patients living in our dusty, desert climate. This K Health Provider INSISTED that I continue using nasal spray (that I just told him wasn't working), claiming that "providers no longer prescribe pill form steroids for sinus infections." I know that was not true at least in my area. To top it off worse, he prescribed medication (Amoxi-Clav) that I specifically texted in the chat him I was allergic to. My condition worsened after 2 days. I ended up going to Urgent Care with a worse sinus infection that spread to left ear infection. The Urgent Care doctor gave me the correct antibiotics AND prednisone (pill form) steroid. Now finally feeling better

Subscription is purposefully confusing and difficult to cancel. Company refused to refund the $147 they charged me for a subscription I do not want or use. Will be reporting as fraud to my bank.

Use someone else, they charge you then request you get additional labs before they can prescribe. It’s a sick money making scheme.

Absolutely dreadful, you system doesn't even connect to Sydney health to validate my insurance. I had to call support who were very nice, but just said it should be connected and it still isn't. I needed care so had to pay $55 out of pocket for something which should be free, then the system wanted me to pay the same again when I had a question about the medication - even though I should have access to that session for 7 days, so I'm now waiting for support to get back to me with my refund and have heard nothing. Should should be ashamed of this service, and I would recommend hiring me as product manager to sort this mess out, as I'm technical and I had issues, and it seems the system is designed to be frustrating. Disgusting is a word I would use for this experience, as clearly it wasn't tested. If you want to fix it, feel free to reach out, as I was serious when I said I could fix this for you.