K HealthReviews of khealth.ai

So the doctors have all been really helpful, kind & polite. But their customer service is via email and it’s SO. SLOW. Which, would be ok except every month the app won’t open my refill so i have to contact customer support to open it for me and they take so so long to get back to me.

K "Health" took my money and told me to see a doctor. What a rip off! Terrible that they are exploiting sick people!! Update: they did give us a refund. So, although it was a bad experience, at least we got our money back.

Have been waiting for 4 hours now. they should tell you up front how long it takes before you actually get to talk to someone. EDIT***1 star to 3 I did end up waiting over 4 hours even tho they tell you about an hour when you start, but when I did speak to the doctor it was a quick and easy process and I ended up getting what I needed.

I just tried K-Health. While some of the doctors I was connected to seemed great, in the end, I really learned very little to nothing. I was told to speak to specialists. So I spoke w/ them in order to have it confirmed what kind of specialist I should see, which I suppose could be useful for some people, and saved me from having to go in person for a traditional doctor's office visit to hear the same...so in that way I guess they mostly just saved me the physical trip by telling me which specialized doctors to see in person. The two issues I had were an ingrown hair issue on my chin that has become uncomfortable for me + discoloration on my legs after wearing lots of leggings, this summer. They basically heard that and told me to go to the two specialists I figured I needed, anyway (GYN to test whether it's a hormonal issue + dermatologist). I am unclear if they ever diagnose anything through the app. I imagine that they mostly serve as almost guides to tell you what kind of specialist o go to. i.e., if you told them you felt dizzy and a pain, they would likely just tell you to go to an ER. lol I'm not quite sure I understand the role of this app, but perhaps it exists to confirm to ppl whether they need to see a doctor or not, and if so, what kind.

I paid $19 yesterday to get a televisit for a refill for medicine and then you get a whole bunch of written questions you gotta answer but no videochat whatsoever and after all that they make you think that your prescription will be order to your pharmacy within a day and now it's Sunday and it's been more than 24 hrs and no answers, no calls and no prescription anywhere😡 today it is Monday morning and I'm updating my review, I just got a refill in my pharmacy so I guess it is not a total scam like I thought but they have a very impersonal way of doing it and I'm just glad that my money wasn't wasted! my advice is that if you're going to use this app do it before the weekend because I waited from Saturday until Monday to get my hbp medicine! If you need stronger meds immediately go to an urgent care or hospital because all these types of apps won't do controlled substances!

Ok i delete my previous review. Maybe they didn"t help me maybe what i can understand they couldn"t but they have given me back my money so i"m happy now.