K HealthReviews of khealth.ai

I recently started a new job where I have to wait 90 days to be insured. Cobra options are too expensive for my family and I so I had to make the unfortunate choice of going uninsured for the next few months. Of course, my children and I all got sick. Thankfully, their colds subsided but mine remained, causing me to develop an ear infection. As someone who is no stranger to ear infections, onset symptoms, treatment, etc., I recognized what was happening to me. Because I cannot afford a $300 urgent care visit out of pocket and I don't want to waste the time of ER physicians, I chose to try K Health. I heavily researched the app and the reviews before signing up for this (out of desperation). I initially waited FIVE HOURS to hear from a doctor but unfortunately fell asleep before I could respond to their message. I resubmitted the claim and waited an additional SEVEN HOURS to speak to a doctor. She asked me several questions, I explained the situation, my understanding of ear infections, how I have been treated in past situations etc.. She asked me if I had an inner ear camera to take photos of the inside of my ear??? I said no, she told me to go to the ER. She then sent me the number of a no cost urgent care near me...I called and it's permanently closed. While I recognize that medical professionals have to follow guidelines, this app is clearly EXTREMELY limited to what they can do for patients. We should not be seeking help on the internet to receive basic medical care. This app and this country is an absolute disgrace.

It is a scam. They just told me to go to urgent care. I have a chest cold and wanted antibiotics. They refused to assist and took my $35. I will report to my credit card company.

I wish there was zero starts. They took money told me they couldn't treat my child even though the app home page offers it. Nope I have to sign out of app and start my 11 year old there own. But took my 35 didn't log out of session until 25 minutes after I was told this and logged out. Email customer support a complete joke emailed as soon as they took my money and told me can't help log in to a different account and pay another 30 and no one responds. App is a scam.

This is the worst site ever. they send you in circles and then give you no help.

Terrible service!!!! Paid $35.00 just to be told that I had to go to a clinic instead for further testing. Waste of my time, AND MY MONEY!!!! They Won't refund you!!!!

Paid $15.00 and have given them too much personal information only for their practitioner to deny service. Wish I had read the reviews here earlier!

Paid the $35 appointment fee for a strep throat appointment. During the consultation the doctor said he couldn't treat this condition over the phone and would recommend an urgent care visit. Waste of time and money. Don't advertise thos type of treatment if you don't plan to actually treat this condition(eye roll).

I got absolutely no help from the Dr for my sinuses I was told all my symptoms were viral when my sinuses are infected. I had already tried the OTC meds they suggested. They called no meds in, told me to tough it out and they refused to give me a refund. It cost 35.00 and now I have to spend more to go to an in office visit.