K HealthReviews of khealth.ai

I had an eye infection with discharge. It's something I had before, it usually clears quickly with antibiotic eye drops. I did the K health AI app, which connected me to "chat" with a physician. But the physician felt like a bot. Gave a canned answer I could have googled (use warm compresses) and would not prescribe anything. When I followed up with a request, pointing to my medical history and prior treatments, I got another canned response and a Thank you. You're welcome. Good-bye. I'm not convinced I ever spoke to a live person. I know chat bots that are more personable than this k health "doctor." I tried the supportive treatment, but my eye kept getting worse. Reached out to another telehealth provider (Teladoc) where I actually video chatted with a real doctor, who immediately thought the infection was bacterial and prescribed me antibiotic eye drops. Within 24 hours, my eye was 100% better. Immediately canceled my k health subscription.

I paid for the monthly subscription in need of antibiotics and anti fungal pills to get rid of BV and prevent a yeast infection. First you find your issue via their search tool and then get connected to a bot that’ll ask a bunch of questions about your symptoms. Then you wait to be connected to a clinician which was pretty quick though they do time out if you don’t respond fast enough. Honestly the clinicians seem like bots too, like their responses were pre-written. They’ll also ask a couple of questions before deciding what to do. I explained that I’ve had yeast and BV infections before so I knew what each one was like. I also told them I had been tested for fungal presence by my doctor a couple weeks ago which came back negative. Then they responded telling me I needed to go to an actual doctors office to be tested for any fungal presence and there was nothing they could do.. I JUST said I’d already been tested and then explained that I couldn’t afford to go to my doctor right now which is why I was using their service. They basically sent the exact same response but, and this is why I added a star, told me they put in a refund request for me which came through the next day and automatically cancelled my subscription for me. Tried a different service and they prescribed me what I needed within 24 hours. Not sure why this one was so weird about it.

Bottom line : If you need a harder dick, this is the place to go. If you have a legitimate infection...go somewhere else. My problem : I caught a parasitic infection while travelling abroad. It was a simple infection that millions of Americans have, I was at the beginning stages of it. The drug to treat it is well tolerated and on the WHO list of essential medicines. It's treated with a single dose - very simple. I wanted an Rx. I uploaded pictures which clearly show a cream colored "noodle like" thing, about 5 inches long, protruding from my stool sample. The appearance was unmistakable. The clinician agreed, but said it was company policy to not prescribe anything without lab confirmation. Problem is, they don't reproduce until about 3 months after initial infection. Any fecal float would come back negative because they are not yet producing eggs...but the visual evidence of a dead adult worm is there, and is pretty clear cut. A stool test would be an exercise in futility and I know that from documented nematode biology. Bureaucracy seemed to trump quality care with this service. They can't prescribe this, they can't prescribe that...company policy seems to state that they can't do much of anything. Unfortunately, this is not benign. This delayed my seeking of legitimate care and treatment. I went to a local urgent care physician and got the Rx I needed. It cost some money, but was worth it at the end. I worked out a payment plan with the clinic, so I can afford it. I am now parasite free! Yaaaayyy!! Recommendation : don't delay your medical treatment just to save a few bucks. Your health is too important to gamble with your time. Go to the freaking Urgent Care Clinic in your area. You won't get any treatment with this app - just advice to take OTCs and/or to go to a clinic in your area. Basically, this app is like phoning a friend. There is nothing they can do except tell you to go see a doctor.

It’s relatively easy to upload things (there’s a lot to upload) but can be a bit big brotherish—who is seeing my drivers license, where is that being store, etc. It’s much less expensive than other options, but you pay for what you get. I was expecting an instant refill, but you submit your request and a doctor reviews several hours later. In my case, I received several messages in the middle of the night (1am on a Thursday) when a doctor looked at it. Good thing my ringer was off and they didn’t need me to respond. They told me they would send it to my local pharmacy. What pharmacy? I told you where the Rx was originally filled, but I wanted to pick it up at another. I was not given that choice, wasn’t told that, and there was nowhere to enter the pharmacy I want. I tried chatting in to ask which pharmacy, but they haven’t responded after several hours (and from other reviews, it sounds like that process isn’t helpful). I was able to go on the CVS website and see that they were refilling it and at which location—confirmation that it went through and where I could get it (hence the 2-star review instead of 1). But if I had originally filled it at a different location (while traveling, before moving, etc) or at a pharmacy where I couldn’t see my rxs online, it would have been very frustrating and not at all what I signed up for. And i have not had good support service, so I would be in my own.

So I did eventually get my prescription for a UTI but it was a difficult experience. They're not a scam since it is real doctors and a real service, however I dont think I'll use them again given the difficulty.

I want to buy some drug, and after providing my credit card, it said I need a clinician to qualify my purchase and after giving copy of my driver license for them to verify it said this account is already active and asked me to redo again. I want to cancel the order but I don’t see any order in my account. No phone # to call only email. I am anxious because my personal info is in their hand.

Buggy app--I kept having to enter the same information over and over again. More importantly, the MD sent my pharmacist the wrong dosage information, and did not return calls from the pharmacist asking for clarification. I finally got the issue ironed out, but it was a frustrating waste of time. If it's not a holiday weekend, try another service. The process took hours.

Haven’t used this service yet as I’m wary of telemedicine without blood panels, but the first thing I noticed was the word ‘receive’ spelled wrong on their website. It makes me wonder about their quality control or competency. Can I trust a company with my health and wellness if they can’t remember ‘i’ before ‘e’except after ‘c’?