K HealthReviews of khealth.ai

The diagnosis was strictly taken from questions that were asked, without any conversation or any pictures being taken into account. This seemed to have changed from previous interactions I had had with the app in previous years. I don't feel this time, the app did not get into the whole situation as it related to my health and as a result did not correctly diagnose my situation.

I reached out about an issue that requires medication and usually does not need any testing to prescribe. The doctor had me take a test at a non traditional testing facility. I spoke to the lab tech and she said it would be a few days before results were in. I reached back out to the doctor and said I submitted my lab but wondered if I could expedite the prescription because my issue was a little worse than I originally thought and would progress into something serious quickly. The doctor told me I would need to provide a receipt that I dropped my lab off. I was not provided a receipt and the lab was closed. I ended up reaching out to a different telehealth app immediately because I couldn’t wait. They prescribed me within minutes and I got my very necessary medication. I reached out to k health support to cancel my appointment since it is no longer necessary thanks to using another doctor, they told me prescriptions were not a guarantee through the app and they could not cancel my appointment. It’s been over a week and I still have heard no updates on my testing/prescription through k health. If I had not gone to a different doctor I would be in excruciating pain with the possibility of developing life threatening issues. Thank god I decided to reach out to a different company.

Predatory company, tried to hide reoccurring fees without consent. Use amazon instead. I was in communication with k- health and refused to give me a full refund despite reaching out within hrs of being charged citing hidden fees I should have been aware of.

I indicated the exact (low risk, non restricted) medicine I needed prior to paying (which is also sold in lower doses OTC albeit with painkillers I don't want). I then paid 50 dollars only to be immediately told they don't prescribe that medication. If you know you do not prescribe a certain medicine, it seems like theft or a lie to allow somebody to pay for a consultation only to be immediately turned down.

Was charged $68 to be told to go find in-person primary care. They don't offer any of the simplest primary care services such as the most basic prescription management. Their policies are structured to infuriate and fleece patients with egregious prices and convoluted requirements. Skip the app and schedule in-person care: you'll have to do it anyway and it'll be cheaper. Don't fund this venture capital scam product.

awful, they charged me 45 dollars to tell me they couldn't help me, and refused to give my money back, lol.

This app is a scam…only once(maybe twice) have I been properly treated and prescribed medications…the other times they tell me to see an in Person physician, go to the er, or tell me how to manage symptoms…today specifically I attempted to receive proper treatment for an upper respiratory infection that is bacterial( I know this bc everyone in my house has it, was prescribed antibiotics, and are almost back to normal)…I was told my symptoms did not warrant antibiotics and the infection was viral 😒even after I told the lady about the household sickness…she prescribed me cough medicine…KHealth is the biggest joke and waste of money…I’ve wasted $73 too many times…never again..don’t use this app…I will tell everyone not to use this app.

This company just wants money! I waited over 6 hours on a call back and had to go er due this company not wanting to do there job .site states 24/7 well that’s a lie , only thing this company did was take my money without talking with someone about my sickness . I will never use again and will tell other about my experience