Nia W.
Should be 0 stars
Would give no stars if it was an option. Terrible experience. Waited over an hour for help. When I finally got to talk to someone, they faxed in a prescription under the wrong name. Didn’t realize it until the pharmacy caught it. The account was created in my name, with my photo ID. Somehow it got mixed up and they made the account in my partner’s name instead (was using their phone and debit card, must have gotten pulled from that). We tried to reconnect to explain the situation; it took over two hours this time! The moment I got to chat with the doctor, I tried to explain the situation, but because he wasn’t talking to the person whose name was on the account (again, my partner’s name, due to their mix-up) he said he refused to talk to me and immediately disconnected. Even though I was, in fact, the patient. Reconnected and talked to someone else, and was told I had to call a number to change my account information. As an aside, most annoying hold “music” in the history of ever. Meanwhile, I am in excruciating pain and in need of antibiotics. Finally talk to someone, he said he’d refund the cost of the appointment and update my account information. Neither happened. I gave up and went elsewhere. This “service” is a dumpster fire. DO NOT USE.