K HealthReviews of khealth.ai

They diagnosed me correctly, but I didn't get a good enough prescription. They said with Bronchitis you will cough 3-4 weeks and prescribed cough pearls for 5 days. I asked for a steroid and was declined. So, I'll need to go back to work Monday still coughing my head off.

It is not easy to start a refill. Every 3 months, I have to search for a message to reply to only to be told to answer an assessment. It is not intuitive and it should be. Otherwise, K Health is a great company. Fix the refill issue and you will get 5 stars

Wanted to ask follow up questions, but didn’t get a chance.

Slow to respond. Prescription refill process is too lengthy and difficult for no reason.

The last several times I have used the app, it has taken several hours to speak to a clinician. I think it is quicker without a membership which makes no sense except for you are paying for each use instead of a flat rate.

It’s really hit or miss depending on your clinician. Also the app lags a lot when communicating so you might miss texts from the doctor unless you regularly send “.” and things while you’re waiting. It’s okay if you need a regular prescription or have a lapse in your health insurance and need say a prescription for a UTI or something. I was also a longtime user and saw my monthly price more than double but someone I referred to the app had their monthly price stay the same? Kind of bs don’t understand how they decide who was grandfathered in and who wasn’t considering I had the app before them? But okay. It’s not really worth the monthly price, but I always forget to unsubscribe lol maybe I’ll do that now. It’s okay in a pinch but nothing special for long term use.

My first visit last week, the Dr didn't do the video call with me like normal. 5 days later medication had not shipped So I reached out. I got charged again for reaching out to check on my medication which big feel was not fair.

I like the ease when the app works, however, small things like lag, not saving pharmacy, not being able to get refills longer than 90 days, notifications not going through until after the appointment has ended without me speaking with the provider have me hoping they'll make some improvements. Overall, this is very affordable and convenient for my needs.