K HealthReviews of khealth.ai

I'm thankful for the ability to get prescriptions in this way, but it isn't the most user friendly if you need to reopen a chat. I was prescribed a steroid cream by a NP. The chat was ended and I went to the pharmacy only to find it would be 200 dollars since it needed a pre-authorization. So I had to go back into the chat, go through allllll the automated questions again, and was matched with another NP. She opened our conversation by stating "It looks like you spoke to one of my colleagues earlier. Do you have another question?" That's great, but why did I have to go through all those steps again when I could have just reopened the other chat and got automatically connected to an available doctor? The NP I spoke with wrote me the generic version of the script and sent it to the same pharmacy. I didn't realize the pharmacy had closed right after I left the first time, so I had to start ANOTHER chat request, go through all the same steps, only to get matched with the exact same NP. She was very kind and sent it to a pharmacy that was open, but it was so frustrating to have to go through all of it a third time. There should definitely be an easier process for reconnecting to a relevant chat. Whole process took me about 2 hours start to finish.

I felt I was pretty description about all the symptoms but was not given an antibiotic, I mentioned I had ear pain, and discharge and hurt down my neck, ended up with blood discharge out of my ear and the other ear is infected. The meds prescribed did nothing.

Dr Baker prescribed ear drops not eye drops. It was an eye infection!!! How does that happen!!!

I was hoping to have a call or video chat to address my health more in depth.

Listen to your patient

The issues I have are with the backend tech running K Health. There are some UI issues, coding bugs, and limitations that don't make sense. These are present in the video visit platform, the main website, website registration, user creation and provisioning, sign in, and credential handling. I'm not sure it makes sense to post this to your public reviews, as most users wouldn't understand the problems or even realize they were problems. If you do make this post public, here's something for the common user: Maybe try another telehealth provider for now, and come back to K Health when they've had some time to make some updates to the UI, UX, and backend operations.

It took over an hour to talk to someone and then it was a NP, not an actual doctor. I answered all of the questions as to my symptoms and then had to do it all over again with the NP. Took way too long between chats to get answers, like she was working on more than one patient at a time. I was asked to provide my allergies and preferred pharmacy address. I did that and was asked for the information again.

The doctors that have spoken with me have been wonderful, kind, and professional. The mobile app isn't the most UX friendly but it's still fairly simple to use. My dissatisfaction lies mainly in the appointment system. I'm not sure how the app connects me to the providers that are employed by the company so maybe it's an inevitable part of the process. However, the two times I've tried to be seen by a provider, I have had to wait over 30 minutes despite having created an appointment. My most recent appointment was set for 2PM on a Friday and I wasn't actually helped until 3:15PM. When I brought up the issue with the provider, they weren't even aware that I had an appointment set. If appointments are not honored, it would be harder for me to rely on this platform.