K HealthReviews of khealth.ai

I feel like every response is so robotic. I only do a refill every 3 months and I feel like I’m being rushed through the whole chat. I like the app and the convenience, I just think it should be more personable.

The UI is hot garbage and the automated reminders that are supposed to come out when you're near time for a refil no longer come out. In addition, I completed the questionnaire 3 days ago and I had to follow up today to see what the hold up was. Even though the message said the refil is on the way, I still needed to speak go a Dr to get signoff. I'm so ready for the Amazon alternative

From the beginning I was told I was too old at age 84. Next confusion about how to use my local lab for testing needing their fax number, name and address in advance and was signed up for Quest which didn't work for me. Confusion about test results arriving after my chat ended and being charged again for a evaluation. When the results arrived and I connected with a provider the chat ended before I could give my pharmacy info. I did get my prescription and things are going well. This could be a great service if things were more clear.

Did not get what I needed

The first provider, Angela Hon, was extremely dismissive and frankly quite rude. The medical condition I came to the app for was whitish bumps with discharge inside my nostril, which I believe to be MRSA colonization. I have had this before and been to the doctor for it, so I knew what the symptoms were. I also consulted a friend who is also a medical professional on this app who directed me to sign in, explain my symptoms, and that the clinician would more than likely prescribe an antibiotic ointment. Angela Hon clearly did not read any of the intake information I had provided, asking me to take a picture of my ‘rash’ and telling me it was just pimples. She also tried to press me for my friend’s name who works for this company and asked why my friend didn’t just prescribe it for me. I explained that she can’t do that if I’m not her patient and that my friend was being a professional by telling me to go on the app. I asked for a second clinician who was kind enough to write the prescription with no issues. I understand not over prescribing people, but we are literally talking about an ointment, not a schedule 1 drug.

Do not sign up for a membership when they will not help you and you have to go to urgent care you will just be out the membership fee!

The communication was poor. Apparently I had to input my address for my refill and missed by a digit. The package was returned and I was never informed. When trying to get it clear as to what happened the visits kept ending automatically without my reply and I would have to start another chat. It took a few days just to have it made clear that I was in fact going to receive the refill and only had to wait for a message that it was shipped. That didn’t happen. Instead I received a text and email (at 5:30 in the morning 🤪)telling me to start the refill process again. I contacted Khealth and they just said what was said before, that I would receive a tracking notification. It’s been really bad. Sorry to say it. (Edit) adding also I don’t think entering an address should be necessary if you already have an account and haven’t changed the address.

9 hour wait and when the doctor came online it was almost 2am. I ignored the text because I was in bed. Terrible.