K HealthReviews of khealth.ai

I would rate zero stars if I could. This company is a joke. They charge you $55 up front and then when the doctor finally joins the chat he just tells you to go to an urgent care. Ridiculous scam and waste of money. Please do not use these people!!

The chatbot should have told me that for the cost of $79 dollars, it was to early to reconnect with an actual doctor.

I started an urgent primary care case in the app when I was experiencing a terrible migraine and needed immediate help adjusting my HRT. I answered numerous questionnaires (more than once, as the app glitched), and then the app told me, word for word "Great, you're checked in. Stay by your phone - you'll be notified when your clinician is ready." Well, I stayed by my phone and waited. And waited. No one ever contacted me. Today I reached out to their customer service, and was informed by Tara that it was my fault because I was supposed to go schedule an appointment after completing the questionnaires. However, the app never instructed me to do that. It said I was checked in - to what, I don't know - and that a clinician would be ready - for what, I don't know, if I didn't actually have an appointment. It's not only disgusting and dangerous to ghost a person requesting urgent care, but to also gaslight them into thinking your problem was their fault. That is so much worse than just poor customer service.

I was trying to obtain a doctor's note in order to keep my employment the first doctor who spoke to my filled out a generic doctors note before the visit was ever done. He refused to modify the note, I spoke with another doctor and she refused to help me at all. I promptly cancelled my K health membership.

Had a truly disturbing experience with this company. Providers are not tech-literate enough to use the platform they are using. Customer support is extremely unprofessional and downright rude in most cases.

The doctor hisself was helpful, respectful, kind and knowledgeable. If it were a rating for him alone, he'd be a 4/5. The reason I put one star is that the user experience is so clunky. I took 15ish minutes to fill out my basic details and "set an appointment for 2:30", of which abruptly started ended 20 minutes before that time? Then, it's like the system times out since I "missed my appointment" that I was actually on time for. I went through the 15 minute pre-screen AGAIN, about 3 times (lost an hour), to try and figure out how to get back to the link where my doctor was. Each time I filled out the prelim questions, it just kept sending me to a new waiting link, and the doctor didn't check in. My suggestion: Hire software engineering and UX teams that can fix these highly agitating inconsistencies between the softwares not talking to each other and data not syncing the first time it's entered.

My prescription wasn’t even sent to the pharmacy.

Your doctors are not trained to handle preventative medicine. I have studied Lyme disease and tick borne infections for over a decade. I recently was bit by a western black leg tick (twice), and I came to your platform to get the CDC recommended preventative treatment- doxycycline 100mg BID twice daily for 10-21 days. Your staff only offered the 200mg single dose prophylaxis. This is criminal, as doxycycline is rather safe my situation called for it. I live in an area with high rates of Lyme and 6 other common tick vector diseases- all of which are improved by 6-21 days of doxycycline depending on the infection. I have 2 choices: just wait and see if I get symptoms, spend thousands of dollars on testing, spend months arguing with doctors who don’t understand infection disease, spend months arguing with infectious disease specialists about Lyme and how it is not straight forward, and waste my time, and be stressed out, and waste all my resources trying to figure out how to get better - and some of these infections don’t get better if you wait too long, it’s a death sentence. Or option 2: you put me on 100mg doxycycline twice a day for up to 21 days, and I avoid option 1 completely. Patients dont come to you or doctors to ask permission to treat their health the way they want. They come to you, and you advise them, but ultimately let those in charge of their own health call their own shots with in reason. I came to you to get doxycycline that is appropriate for my situation. Instead you get me inadequate care and if I don’t like it I was told to go see my pcp. Screw that. That’s abusive, frustratingly angering, and unacceptable. Failing to treat my condition in accordance with CDC guidelines is criminal, because I have no more than 10 days from the date of the bit to get on the doxycycline. After 10 days infections like Lyme become systemic. Most of the time systemic infections have no symptoms until 10-40 years later something impacts your immune system - child birth, car accident, grief - and boom you have full blown symptoms, because Lyme disease is opportunistic like that. Every doctor needs to study tick born illness, and the 83+ different infections that can be transmitted with a single tick but, many worse than Lyme. They need to be familiar with names in the field like Dr. Richard Howowitz. They need to understand that prevention is THE only option. It is the cheapest, and it is not worth risking. Any tick bit should be treated as exposing - with or without symptoms. The presence of symptoms does NOT indicate exposure or infection. Any tick bite should be treated doxycycline 100mg twice daily for 10 days at a minimum. The prophylaxis of a single dose of 200mg is only appropriate before exposure same day, or if the tick never go into the blood. My tick left a massive blood red and black nasty wound on my leg that looks necrotic. It got into my blood. They should have know what to do instead of argue with me because of your policy. You should update your policy to reflect the reality of tick vector illnesses- erring the side of caution, to protect the livelihood of people, because that is your job. There is no excuse for ignorance. You are obligated. As for me, I canceled my subscription and I bought doxycycline for fish, and I will be taking 100mg of that twice a day for 10-21 days, because I’d rather do that than risk my future in the hands of undereducated “health professionals” who don’t have my best interest at heart, who have no training in this area, and who think I come to them for permission rather than to serve me in my health journey. Your doctors have a very toxic culture, ego, and privilege. They think they are in charge of their patients. They think patients do what they say because they are the doctor and somehow that makes them god. Well, I refuse. I wouldn’t blindly allow a doctor to dictate my health aren’t me when my health is my responsibility, and I suffer the consequences of those decisions. If someone comes to you and doesn’t know anything, that’s their choice. But when someone like myself comes to you and says this is what I want and here is the justified reason - who are you to tell me no? I tell you what I want, you advise me, but ultimately it is my decision. Like I said, I’m not asking permission, I’m telling you what I want. There should be ZERO reason to deny someone with a tick bite a full prescription of doxycycline when the risks without proper treatment are far beyond your nightmares. It’s insane the way I was ignored, disregard, told to go else where, told that I have no power, no control, and no choice. I do have a choice. And you can’t stop me.