K HealthReviews of khealth.ai

Attentiveness of doc. Although she asked me follow up questions that I had already answered I. The initial screening.

The visit itself was great, but the wait times are excessive. I have used K health twice and have at least a 5 hour wait each time.

The quick response of the nurse practitioner was awesome. I followed her order to get labwork done and then kept getting message from Khealth that I had a message to read. However I could never find any messages. Probably just a user error, but that's why only 4 stars.

My recent experience with the Nurse Practitioner Katherine Richey was great, but the experienced I had with the previous nurse practitioner Nicole Adamiak was horrible. She changed my medication dosage abruptly without my consent which made my anxiety came back really bad.

The doctor visit itself via the K Health app was great. The user interface is not great (really). For instance, it's very difficult to use K as the virtual primary care interface. Since every experience is wrapped up in a 'chat', basic information around virtual primary care is buried within 'chat links' that the team sends you over a chat. Finding links to labs, notes and current Rx sometimes shows up in the 'Primary Care' chat but usually disappear. It's also not intuitive how to really schedule new visits. I normally scroll back through an old chat to find a link that was posted within that chat, to navigate to the 'schedule' screen. Essentially the set of tasks that are known should be something navigable through simple screen that lets me bounce to the various areas within the application. Clearly these nav points exist but it's totally unknown how to get to them without suffering through an async chat. Also the single-sign on or bounce over from the insurance company is super clunky and prone to errors. It is essentially a 'sign in via email' that ties your insurance provider to k health. The path right now is.. 1. go to insurance app --> 2. click a link --> 3. opens the browser --> 4. type in an email --> 5. download/install k health app --> 6. click link in email on same device that has the k health app --> 7. opens the k health app --> 8. shows your imported profile. Having just gone through this flow, the K Health parts of the flow (#4, #6-8) failed in each spot differently. #4 Fails when the email address/phone number is attached to an existing k account. #6 failed because the email sent a link that was the wrong domain (so the installed app doesn't open). This whole email sso flow should be scrapped for a straightforward oauth flow. 'K Health would like to access your profile at XYZ Insurance' kind of deal. The doctor visits are good, the UX is awful (UI is fine). Gotta pull this app out of the 'everything is a chat' mode.

I needed an appointment quickly and over the weekend. K Healthy made scheduling quick and easy. I saw a provider within an hour and had the medications I needed

I really like that the company is well in providing care for those in need of assistance. At this time I do not believe there are any issues with improvement. However, there are always new ways to grow and develop, especially when a corporation has has had diligence in excelling. Thanks for being in business for us!

It was generally a good experience, but the initial interview process was difficult. You should adopt an initial interview process like what Amazon Health uses, where you get a checklist of symptoms.