K Health is the first health app to offer personalized healthcare based on your symptoms and real people like you. Chat with a doctor, get diagnosis and treatment—no insurance required.
K Health (khealth.ai) has 1,510 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Also known as
khealth.ai
Website
khealth.ai
Category
Medical Specialists
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 47% of reviews.
Latest
Most recent review: January 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
K-Health does not have a sense of time. I had a scheduled appointment for 2:30 CST, and the provider did not start the chat until 3:24 CST. She waited a few minutes and ended the chat. This is very unprofessional and inconsiderate of others time.
Response from K HealthJan 12, 2024
Thank you for your review, Tesha. I’m sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. Please send us an email at [email protected] so we can take a closer look at this case.
MA
MANOJ
Scam
Scam. They do not do anything. They just say wait or go to urgent care.
I called, twice. The first time I was told nothing will be done. The 2nd time I was told it will be escalated. Not heard anything since then. Been 3 weeks.
Response from K HealthJan 12, 2024
Thank you for your review. I’m sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. Please send us an email at [email protected] so we can answer any questions you may have.
ME
Mary E.
This company is a scam
This company is a scam. They take your money and they don't help you.
I had a UTI. I get them often, and have for years and years. I know know KNOW when I have one. My own doctor is closed through Christmas, and I live approx an hour away from the nearest city that has a quick care clinic, so I reached out to K Health.
One of their doctors goes over my obvious UTI symptoms with me, agrees I actually have a UTI, asks about what antibiotics were successful for me in the past, and I tell him. THEN he refuses to call in an antibiotic. He wanted me, instead, to go to a lab the next day, get a culture, wait for said culture to develop (it takes up to 2 days), send in a receipt from the lab to this doctor (for what idk), then wait to see if he decides to finally give me meds. It's laughable! Truly laughable!
I ended up driving that hour to a quick clinic that night. I am happily destroying this UTI with Macrobid as I write this review, while I wait up to 2 days for culture to produce results for the quick care clinic. This is the way it has always been done for me.
The benefits of online medical are actually terrific and a much needed service. Just find a different service than K Health. They just want your money for nothing.
Response from K HealthDec 14, 2023
Hi Mary, thanks for sharing your feedback. We’re sorry we didn't meet your expectations. Our clinicians' number one priority is patient safety and treatment recommendations are provided in line with our medical protocols. Please send us an email at [email protected] so we can look further into your case.
SK
Susie K.
Rip off
Waited almost 3 hours after I made a payment to talk to someone. Explained about my ear infection symptoms that bothered me for a week. I knew I needed an antibiotic for it because I had this a few times before. After telling the doctor about my symptoms , she said she couldn’t help me online but I need to go see a doctor for a visit. I wasted my money and time.
Response from K HealthDec 12, 2023
Hi Susie, we're sorry to hear you had a frustrating experience, but we appreciate you bringing this issue to our attention. Please send us an email at [email protected] so we can answer any questions you have.
SO
Sonya
Crystal Dyer MD is awful
Crystal Dyer MD is awful. She did not listen. She ignored symptoms and treated me like I a child. She uses poorly written scripted information and tries to drag out treatment to keep you coming back. K health as a whole does this. Don’t use this service. They won’t/can’t write many prescriptions. Push Health is much better use them. They CtuLly care about patients and will treat you properly.
Response from K HealthDec 11, 2023
Hi Sonya, thanks for sharing your review. We’re sorry we didn't meet your expectations. All of our clinicians' number one priority is patient safety and treatment recommendations are provided in line with our medical protocols. Please follow up with us at [email protected] if you have any additional feedback.
CM
Cade M.
I paid to try and get treatment for a…
I paid to try and get treatment for a sinus infection, but the doctor wouldn’t help me out. It’s impossible to review all of your symptoms through a text. I would have appreciated a video conference, so this feels like a cash grab. I will never use them again.
Response from K HealthDec 12, 2023
Hi Cade, thanks for sharing your feedback. We’re sorry we didn't meet your expectations. The platform is text-based. Our clinicians' number one priority is patient safety and treatment recommendations are provided in line with our medical protocols. Please send us an email at [email protected] so we can look further into your case and answer any questions you may have.
AM
A. M.
Useless
Useless. Their “assessment” doesn’t give correct diagnosis. They just steal your money. I asked for a refund and they basically said tough luck. Will be telling others about this
Response from K HealthDec 11, 2023
Thanks for sharing your feedback. We’re sorry we didn't meet your expectations. Our clinicians' number one priority is patient safety and treatment recommendations are provided in line with our medical protocols. Please send us an email at [email protected] so we can look further into your case and answer any questions you may have.
MG
MEGAN G.
Waste of money!
This website years ago was actually helpful and they’d prescribe antibiotics, etc. now it’s a waste of time and money in my opinion. I very clearly have a sinus infection, I’m describing my symptoms, green nasal discharge, fever, sore to the touch sinuses, etc. that I’ve had for many days now. My doctor asked which remedies I’ve tried, to which I replied mucinex, Sudafed, Flonase- none of which worked. In the end, the doctor told me he knows the symptoms could be annoying but to take mucinex, Sudafed, Flonase and Tylenol…. the exact medicines I stated I was taking. It’s a joke, save your money and go else where. I used a different tele-health provider the same day and was prescribed an antibiotic for a sinus infection.
Response from K HealthDec 11, 2023
Hi Megan, thanks for sharing your feedback. We’re sorry we didn't meet your expectations. Our clinicians' number one priority is patient safety and treatment recommendations are provided in line with our medical protocols. Please send us an email at [email protected] so we can look further into your case and answer any questions you may have.