K HealthReviews of khealth.ai

The app was helpful and made the process of explaining my symptoms easy. The doctor’s response time was fast. However, when you are chatting with an actual person they close out the cat way too fast. I had asked for a sick note and did not receive it. I had to open up my chat 4 more times and keep asking for my sick note. I was told it was sent, but I didn’t receive it until an hour later and 4 people later. I did confirm the email, I received the invoice just fine. I also checked my junk folder, nothing. It was very frustrating. I was simultaneously on hold on the phone with your patient customer service for 50+ mins no one answered the phone, the automated system said it would be a hold time of 3-5 mins, it was 50 and no one ever picked up

It was easy to start and got my labs however I have to pay again for someone to go over the results with me.

My original visit was on 2/13. The doctors are great. Customer service on the other hand, not so much. After my initial visit, I chose delivery for my prescription and was told I’d be sent a link to track my medication. Never received it. I emailed support and got a basic response, I’m sure from a drop down selection. It provided NO answers. The next day I call customer service and the automated message says that it’s less than a minute wait. 40 minutes later, I was still waiting to speak to someone. I hang up, call back and am told that it’s less than a minute wait with 8 callers ahead. 30 minutes into it, I elect to have a call back. I sent an email to CS about my prescription and got a response rather quickly. I’m wondering how that works out. Thankfully I was able to get the information I needed on canceling my mail order prescription. I reached back out to a doctor and they were able to see the tracking, which is crazy because I STILL HAVE NOT RECEIVED AN EMAIL TO TRACK MY PRESCRIPTION. Horrible customer service, great doctors.

Service was ok. Still have not gotten my work note or any kind of record that I spoke to someone

I liked the quick response and the effort to be helpful. I wasn't happy to have to pay for a service that didn't help or at least have the ability to refer me to someone that could help as an in-person visit was recommended but not directly referred. I was simply given a prescription for medication that isn't working toward healing or even helping ease the symptoms.

My prescription was sent incorrectly to the pharmacy and the pharmacy requested additional info from the doctor. However the doctor has not responded yet I think. Also, I was able to get a specialist referral, but since it didn’t have a name on it, my insurance would not accept it. So basically both my issues were both unresolved via k health.

The app looks cheap. And behaves poorly in chat. It’s too difficult to navigate to what you are looking for. The pricing is strange. There is no breakdown of pricing. I also don’t understand how much it costs to get refills every three months. I thought the doctor was fine but I don’t like to be sold things during an appointment if I’m not asking. If I make an appointment for a specific medication refill, then that is what I’m there to do. I think marketing other tests or services should be separate from an appointment unless the patient is requesting other information about other services. It’s uncomfortable.

Process was relatively easy and quick. However, I went to Urgent Care the very next morning, because I didn’t feel the treatment plan offered was the correct one. Urgent Care’s PA gave me two completely different prescriptions, and it seems to be the more appropriate treatment plan.